Hearing Care Assistant - Great Shelford, Cambridgeshire

Network Open; Great Shelford; Sur place; GBP 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

Company pension

On-site parking

Private Medical Insurance

Résumé du poste

Network Group Holdings is seeking a Hearing Care Assistant in Great Shelford, Cambridgeshire. The role involves supporting clients with ear health checks, wax removal, and hearing care, with full training provided. You will work Monday to Friday, 9:00–17:30, with some Saturdays.

Benefits include a pension, on-site parking, and private medical insurance. The ideal candidate has strong customer service skills, works well in a team, and can work independently.

Qualifications

• Strong interpersonal and customer service skills.
• Willingness to undertake training; full training provided.
• Experience in clinical/healthcare settings preferred but not required.
• Must complete and certify in wax removal treatment.

Responsabilités

• Conduct client consultations to assess ear health and identify issues.
• Perform safe ear cleaning and cerumen removal.
• Provide thorough aftercare and follow-up support.
• Educate clients on ear hygiene and treatment options.
• Maintain detailed client records and ensure compliance with standards.
• Perform minor hearing aid maintenance.
• Support the wider team with additional duties as required.

Connaissances

Interpersonal skills

Team player

Attention to detail

Wax removal certification

Healthcare experience preferred

Description du poste

Hear Care Assistant – Great Shelford, Cambridgeshire My client a well-established independent hearing care practice based within the Cambridge area is looking to recruit a Hearing Care Assistant, either qualified or someone keen to undertake training, the role would suit candidates that are currently working within healthcare, such as; optical, dental or medical environments. As an Ear Care Practitioner, you will support clients with wax removal, hearing screenings, and ear health checks ensuring they receive the most suitable care and advice for their hearing needs. This role is ideal for someone passionate about delivering exceptional client care and clinical excellence in ear health and hearing services. Full training will be given The practice prides itself on offering a very professional service to their clients so are looking for someone who is well motivated, a keen team player, and has excellent customer service skills. They are happy to consider candidates who have worked in any of the healthcare sectors and feel they have the relevant and transferable experience.

Key Responsibilities

• Conduct client consultations to a high professional and courteous standard utilizing advanced diagnostic tools to assess ear health and identify issues such as wax buildup, infections, or other conditions.
• Perform safe and effective ear cleaning procedures, including cerumen removal, following established medical protocols.
• Provide thorough aftercare and follow-up support.
• Educate clients on ear hygiene practices, prevention strategies, and available treatment options to promote ongoing ear health and hearing care.
• Ensure full compliance with the oractice’s Standards of Professional Practice, and relevant protocols set by professional bodies (e.g., HCPC, BSA, BAA, BSHAA).
• Identify and respond to new opportunities to enhance clinic performance and client satisfaction.
• Maintain detailed client records, documenting assessments, procedures performed, and follow-up recommendations with clarity and accuracy.
• Perform minor hearing aid maintenance and repairs.
• Work independently with strong self-motivation.
• Support the wider team with additional duties as required.

Skills required

• Strong interpersonal skills with a professional and reassuring manner.
• Strong team ethic with the ability to also work independently.
• Excellent attention to detail and commitment to best practice.
• Must complete and certify in wax removal treatment.
• Prior experience in a clinical or healthcare setting performing ear assessments or treatments is preferred but not mandatory, training will be provided.

Working hours

Monday to Friday 9.00am to 5.30pm, very occasional Saturdays

Pay

£24,800-£26,000 per year dependant on experience plus commission

Job Types

Permanent, Full-time

Benefits

• Company pension
• On-site parking
• Private Medical Insurance

Work Location

In person

Career Development

They are committed to supporting your professional growth. For the right candidate, there is potential to further develop your career through completing the Hearing Care Assistant (HCA) qualification. This opens pathways to expand your role in hearing assessments and support services, offering long-term progression in the hearing healthcare field.

Network Group Holdings is an Equal Opportunities Employer.