Hearing Care Assistant (HCA) - East Devon Medical Centres

Scrivens Opticians & Hearing Care; Devon and Torbay; On-site; Full time

Benefits offered by this job

Full training and development

Flexible working patterns

Generous staff discount scheme

28 days annual leave (pro-rata)

Job summary

A leading healthcare service provider in Devon seeks a Hearing Care Assistant. Responsibilities include assisting with hearing screening, supporting Audiologists, and providing customer care. Ideal candidates possess strong communication and organisational skills, show a willingness to train, and hold a full clean driving licence. Opportunities for development and a supportive work environment are offered, alongside a competitive salary and benefits.

Qualifications

• Friendly and patient-focused approach.
• Willingness to learn and undergo training.
• Confidence in using technology and handling equipment.
• Full clean driving licence required.

Responsibilities

• Assist with hearing screening and pre-consultation procedures.
• Support Audiologists during hearing tests and fittings.
• Provide advice on hearing aid care, maintenance, and use.
• Deliver ongoing customer support including follow-up and adjustments.
• Maintain accurate customer records and handle administrative tasks.
• Contribute to the smooth running of the service.

Skills

Excellent communication skills

Organisational abilities

Problem-solving skills

Patient-focused approach

Job description

Hearing Care Assistant (HCA) - East Devon Medical Centres

About The Role

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on – from initial consultation to aftercare.

This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.

Responsibilities

• Assist with hearing screening and pre‑consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow‑up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks
• Contribute to the day‑to‑day smooth running of the hearing care service in‑branch and medical centres
• Stay informed about hearing care products and developments

What We’re Looking For

We are looking for someone with a friendly, patient‑focused approach and excellent communication skills. Strong organisational and problem‑solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role.

What We Offer

• Full training and development including the potential to progress to a Hearing Aid Audiologist
• A supportive, family‑run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

Industries: Retail