Healthy Family Team Administrator

HCRG Care Group; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player in community health services is seeking a dedicated Administrator to join their Healthy Family Team. This full-time role offers a chance to make a meaningful impact by supporting families across Essex. You'll be the first point of contact, ensuring smooth communication and efficient data management while working collaboratively within a multi-disciplinary service. With a focus on high-quality care, this position provides opportunities for professional development and access to exclusive rewards. If you're organized, proactive, and passionate about making a difference, this role is perfect for you.

Benefits

Free tea and coffee

Group pension

Discounts on everyday purchases

Access to wages as earned

Online and face-to-face wellbeing support

eLearning and career pathways

Annual innovation funding

Commitment to high clinical standards

Qualifications

• Strong IT skills, especially in Microsoft Office applications.
• Experience in office administration and handling confidential information.

Responsibilities

• Generate reports and complete administrative tasks using Microsoft Office.
• Maintain accurate electronic records and manage sensitive inquiries.

Skills

Microsoft Word

Microsoft Outlook

Microsoft Excel

Organizational Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Numeracy Skills

Literacy Skills

Driving License

Education

ECDL or equivalent qualification

Tools

SystmOne

Job description

Job Introduction

Join our dedicated team at The Essex Child and Family Wellbeing Service as an Administrator, providing essential support to the Healthy Family Team.

In this role, you'll be the first point of contact for the public, handling correspondence efficiently and ensuring accurate data entry on the Systm1 database. Working as part of a single point of contact team, you'll contribute to a wider multi-disciplinary service, helping to deliver high-quality care to families across Essex. If you're organised, proactive, and passionate about making a difference, we’d love to hear from you!

This is a full-time position working 37.5 hours across the week at our County Hall base location in Chelmsford.

Main Responsibilities

• Generate SystmOne reports and complete administrative tasks using Microsoft Office.
• Provide flexible administrative support across Essex as needed.
• Maintain accurate electronic records, ensuring safe data management.
• Communicate professionally with clients, staff, and external agencies, handling sensitive inquiries.
• Process safeguarding reports and allocate assessment requests to practitioners.
• Manage colleague ledgers, schedule visits, and oversee duty rotas.
• Ensure data integrity for KPI/outcome reporting, including record maintenance and updates.
• Support and train teams on IT systems, including SystmOne, printers, and Wi-Fi access.
• Accurately record and prioritize sensitive messages for appropriate action.
• Collate and submit monthly and quarterly reports for performance monitoring.
• Provide site coverage across the quadrant as required.
• Monitor service communication via telephone, email, and social media.

Please see the attached job description for a full list of job responsibilities.

The Ideal Candidate

• Strong numeracy, literacy, and IT skills, including Microsoft Word, Outlook, and Excel.
• Excellent organisational, interpersonal, and communication skills with a professional telephone manner.
• High accuracy and attention to detail, with the ability to prioritise workload and manage time effectively.
• Experience in office administration, handling confidential information, and using Microsoft Office applications.
• Knowledge of diary management, NHS procedures, Health & Safety, and Information Governance.
• Adaptable, reliable, and able to work independently using initiative.
• Ability to multi-task and support colleagues.
• Full UK driving licence (for mobility across sites).

Experience using SystmOne or holding an ECDL (or equivalent qualification) would be desirable.

Package Description

As a Healthy Family Team Administrator, you’ll be part of our valued team at our Meadows Family Hub, Harlow.

You will feel valued as a Healthy Family Team Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• Salary of £23,875 with group pension.
• Free tea and coffee at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases, cashback, and voucher offers.
• Access to your wages as you earn them to help cover emergencies and avoid overdraft fees or high-interest rates.
• Online and face-to-face help with mental and physical wellbeing, including healthy recipes, activity challenges, post-trauma support, legal, debt, and life management help, as well as career coaching and counselling.
• Access to eLearning, bespoke career pathways, and opportunities for professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise.
• An open, just culture encouraging ideas to help us deliver our purpose: changing lives through transforming health and care, supported by at least £100,000 of ringfenced innovation funding annually.
• The pride of working for an organization committed to high clinical and quality standards, with most services rated “good” or “outstanding” by the Care Quality Commission.

About The Company

We change lives by transforming health and care. Established in 2006, we are a leading independent provider of community health and care services in the UK. We work with commissioners and communities to transform services, focusing on experience, efficiency, and outcomes. We deliver adult and children’s community health services, primary care including urgent care, sexual health, dermatology, MSK, as well as adult social care and wellbeing services. Supporting millions across England and directly helping over half a million people annually, guided by our values: we care, we think, we do.

We are committed to equal opportunities and welcome applications from diverse backgrounds. As a Disability Confident employer, we provide facilities and adjustments to be inclusive of everyone. We emphasize safeguarding and safer working practices, with policies and procedures in place, including vetting checks and criminal record disclosures.

By applying, you agree that we will process your information in accordance with our privacy policy, available on our website.