Radiology Administrator Team Leader

Nuffield Health; Brentwood; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking an Admin Team Leader for their Radiology department. This role is pivotal in providing exceptional service to patients and ensuring smooth administrative operations. You will lead a dedicated team, manage appointments, and liaise with clinical staff to enhance patient care. With a focus on teamwork and communication, you will thrive in a dynamic environment that values your contributions. Join this forward-thinking organization and be part of a team that is committed to making a difference in healthcare. Your passion and skills will help shape the future of patient care in a state-of-the-art facility.

Benefits

Free Gym Membership

Health Assessments

Retail Discounts

Pension Options

Qualifications

• Experience in a medical environment with understanding of clinical terminology.
• Strong communication and customer service skills are essential.

Responsibilities

• Lead a team of administrators ensuring excellent customer service.
• Liaise with clinical teams for timely patient appointments.
• Manage administrative tasks and ensure adherence to policies.

Skills

Communication Skills

Teamwork

Ability to Work Under Pressure

Understanding of Clinical Terminology

Tools

CRIS

PACS

IEP

PIMS

Job description

Admin Team Leader - Radiology

Brentwood Hospital | Administration | Permanent | Full time

Up to £25,500 per annum depending on experience

37.5 hours per week

At Nuffield Health, the UK’s largest healthcare charity, everything we give our patients, members, and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. This is an exciting time for our national Diagnostic Imaging service. We’ve invested in state-of-the-art equipment and we’ve just welcomed our new Diagnostic Imaging Director into their crucial role. Now, we’re ready to drive the standard in patient care like never before – and it starts with you.

To help us build a healthier nation as an Admin Team Leader at our hospital, we are looking for an enthusiastic and patient-focused individual with good communication and computer skills, with an ability to work effectively as part of a team as well as independently and able to work under pressure. Ideally, you will have worked in a medical environment with an understanding of clinical terminology.

You will lead a team of administrators who will be the first point of contact for patients. You will liaise closely with the clinical teams to ensure patients receive timely and appropriate appointments. You will be responsible for an administrative area, supervising and ensuring excellent customer and colleague service, and that the needs of the business are met including managing, appraising, and interpreting data, information, and/or situations.

We are a friendly department, comprising of admin, HCAs, and Radiographers. The department is across two floors covering CT, MRI, Interventional Radiology, Fluoroscopy, X-ray, Mammography, and Ultrasound.

As a Radiology Administration Team Leader, you will:

• Ensure all policies and procedures are adhered to by yourself and your team.
• Provide an efficient appointment choice to patients, consultants, and other referrers with due regard to the urgency of the request.
• Have a deep and detailed understanding of procedures and the preparation required.
• Register patients on arrival.
• Attend to any queries from patients and consultants.
• Provide booking and information by email and telephone.
• Book other services that may be necessary for a patient's care, e.g., blood tests.
• Be fully competent with CRIS, PACS, IEP, and PIMS.
• Demonstrate excellent verbal, written, and interpersonal communication skills, with a strong emphasis on excellent customer service.
• Ensure high standards of cleanliness and presentation are maintained within the department at all times.
• Be able to implement change, multi-task, and work under pressure.
• Take charge of rotas and annual leave for your team.
• Train new staff members and ensure all mandatory training is up to date.
• Undertake tasks as designated by the Radiology Manager.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Brentwood Hospital

Our modern, well-equipped hospital provides a range of services and treatments from outpatients and minor procedures through to inpatients and major surgical specialties. Hospital facilities include 42 beds, 4 Theatres, an Endoscopy Suite, 16 consulting rooms, MRI, CT, General Imaging, Pathology, Physiotherapy, and an onsite Pharmacy. We are established as one of the leading providers of healthcare in the area and have just completed a major refurbishment of the Endoscopy Unit. With excellent patient satisfaction rates, we are proud of our reputation for clinical excellence and outstanding care. Brentwood hospital specializes in orthopaedics, general surgery, men's and women’s health, children’s services, and cosmetic surgery.

Join Nuffield Health and create the future you want, today.

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.