Healthtech Customer Experience Specialist – Remote & Flexible

Abtrace; Greater London; Hybrid; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Private Pension

Maternity/paternity leave

Flexi working

Remote working possible

Office in Paddington

Job summary

Abtrace, a London-based health tech company, is seeking a Customer Experience Specialist to ensure clients achieve the best outcomes with our software. You will onboard GP practices, provide training and ongoing support, and drive proactive engagement to maximise platform value.

The ideal candidate will understand GP practice operations, recall for QOF, and possess exceptional people skills. Flexible working and a Paddington office are available.

Qualifications

• Experience in a GP practice setting or NHS knowledge preferred.
• Exceptional interpersonal and communication skills.
• Strong organisational and self-direction capabilities.
• Solid understanding of GP practice operations and EMIS/SystmOne searches.

Responsibilities

• Onboarding: guide GP practices through onboarding, configure Abtrace platform and establish contacts.
• Training & Support: deliver user training and teach recall searches within Abtrace; provide ongoing support with the team.
• Proactive Engagement: monitor client usage data and drive adoption of new features.
• Feedback & Collaboration: gather user feedback and coordinate with Activations and product teams to improve the customer experience.

Skills

GP practice ops

Interpersonal skills

Organisational skills

EMIS/SystmOne searches

QOF recall knowledge

Relationship management

Job description

Abtrace, a London-based health tech company, is seeking a Customer Experience Specialist to ensure clients achieve the best outcomes with our software. You will onboard GP practices, provide training and ongoing support, and drive proactive engagement to maximise platform value.

The ideal candidate will understand GP practice operations, recall for QOF, and possess exceptional people skills. Flexible working and a Paddington office are available.