Healthset Analyst - My Chart (Patient Portal)

University Hospitals Dorset NHS Foundation Trust; Puddletown; On-site; GBP 42,000 - 56,000; Full time

Job summary

University Hospitals Dorset NHS Foundation Trust is seeking a Healthset Analyst to configure the Epic EHR patient portal and collaborate with clinical, operational and digital teams. The role supports a major EHR implementation to improve patient care and staff efficiency.

The ideal candidate has experience in patient-facing or patient-experience roles within clinical or operational settings and will work toward Epic Certification, progressing toward a Band 7 Senior Analyst as the programme

Qualifications

• Experience configuring Epic EHR patient portals or similar clinical systems.
• Track record in patient-facing or patient-experience roles within clinical/operational settings.
• Ability to optimise portals for usability and accessibility for patients and staff.
• Willingness to become Epic certified and progress toward Band 7 Senior Analyst.

Responsibilities

• Configure the patient portal within the Epic EHR system, liaising with clinical, operational and digital teams.
• Demonstrate experience in patient-facing roles within clinical/operational settings implementing or supporting clinical systems.
• Optimise the patient portal to be intuitive, accessible and valuable for patients and staff.
• Pursue Epic Certification and develop toward a Band 7 Senior Analyst role.

Skills

Epic EHR

Clinical systems

Stakeholder engagement

Change management

Tools

Epic

Job description

Youwillbe a good fit if you:

• Have strong knowledge and credibility in your area
• Are interested in change and service improvement
• Enjoy working collaboratively across teams and organisations
• Want to help shape how care is delivered in the future

This is an opportunity to contribute to a major change programme and develop personally and professionally.

As a Healthset Analyst you will:

• Configure the patient portal within the Epic EHR system,liaisingwith clinical/operational/digital teams for assigned application
• Has workedin a patient facing or patient experience role in a clinical or operational setting at an equivalent level inpreviousroles implementing or supporting the implementation of clinical systems
• Optimise the patient portal ensuring the portal is intuitive and accessible delivering value for patients and staff
• Becomes Epic Certified, building knowledge andexperiencedeveloping towardsa Band 7 Senior Analyst

The contract with Epic was signed in March, and we are expecting the new EHR to golive in April 2028. Successful delivery must be genuinely clinically and operationally led, supported by theexpertiseof our digital teams.

At its peak, the Healthset team will include over 300 people and is a ten-year programme. Roles required only during the initial two-year implementation phase will be filled through secondments, fixed-term contracts or external contractors. All other roles will be permanent posts. We are committed to equitable access and will consider part-time working and reasonable adjustments where required. HealthSet Analysts play an integral role in ensuring the Epic EHR is configured to support clinical transformation. Analysts work closely with clinical, operational and administrative colleagues across the four NHS Foundation Trusts, analysing existing workflows and identifying opportunities to align and improve processes, ensuring Epic is implemented to deliver care in a clinically and financially sustainable way., Healthsetis a joint programme across four trusts in Dorset and Somerset to deliver a shared electronic health record (EHR) for acute, community and mental health services, working with our system provider, Epic. This once-in-a-generation programme will transform how information is recorded,sharedand accessed, enabling colleagues to spend less time working around systems and more time caring. Our teams deliver safe, compassionate care every day, but we still rely on multiple systems, separaterecordsand paper processes. This can mean patients repeating their story and colleagues spending valuable time duplicating work or managing gaps in information. For our digital teams, this means managing multiple legacy systems and data sources to support users to deliver services. Healthsetis our shared response. By introducing one EHR across our organisations, we will support morejoined-upworking, saferdecision-makingand better use of information, freeing up more time for care. This ambitious programme will fundamentally change how health and care is delivered across Dorset and Somerset in a way that is clinically and financially sustainable. We will be guided by doing the right thing for our patients, carers,peopleand communities, while creating a working environment that better supports our colleagues.