Healthcare Support Worker - Gynaecology - B3

NHS Scotland; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension Scheme

Salary Sacrifice Car Benefit Scheme

Study bursaries & learning

Cycle to Work Scheme

NHS discounts

Counselling services

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a compassionate Healthcare Support Worker to join the Urogynaecology Mesh Service. You will provide clinical and clerical support within a multidisciplinary team, helping patients with daily living activities and assisting in specialist procedures.

The role offers permanent, full-time hours, based at The New Victoria Hospital, with a Monday–Friday pattern and opportunities for learning and career progression within NHSGGC.

Qualifications

• Experience in healthcare support or patient-facing role.
• Ability to work in multidisciplinary team.
• Strong organisational skills and prioritisation.
• Clear verbal and written communication with compassion.
• Experience using IT systems and data recording.
• Capable of independent work and adapting to priorities.
• Committed to high standards of patient care and confidentiality.

Responsibilities

• Provide clinical and clerical support to the MDT within Urogynaecology Mesh Service.
• Support patients with activities of daily living and care.
• Assist nurses and clinicians during procedures.
• Carry out clinical duties including venepuncture and specimen collection.
• Conduct telephone assessments and escalate concerns.
• Assist with stock control, housekeeping, and equipment use.
• Undertake admin duties including scheduling and reception duties.

Skills

Healthcare support

Teamwork

Organisational skills

Communication skills

IT systems

Data entry

Independence

Confidentiality

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen for a compassionate and motivated Healthcare Support Worker to join our specialist Urogynaecology Mesh Service. The service supports women experiencing complications associated with pelvic mesh procedures and those requiring specialist urogynaecological assessment and care. As part of NHS Greater Glasgow and Clyde, you will work within a dedicated multidisciplinary team delivering high-quality, patient-centred care in a supportive and rewarding environment. This is an excellent opportunity to develop specialist skills while making a real difference to the experience and wellbeing of patients. NHSGGC is committed to supporting staff with ongoing learning, development and opportunities for career progression.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• Full Time, Permanent
• You will be based at The New Victoria Hospital
• Working Pattern: Monday - Friday

Key responsibilities:

• Provide clinical and clerical support to the multidisciplinary team within the Urogynaecology Mesh Service
• Support patients with activities of daily living and assist in the delivery of high-quality patient care
• Assist registered nurses and clinicians during specialist urogynaecology procedures and investigations
• Undertake clinical duties including venepuncture, obtaining specimens, recording observations and preparing patients for procedures
• Carry out telephone assessments and appropriately escalation concerns to registered nursing staff
• Contribute to stock control, housekeeping duties and the safe use of equipment and resources
• Undertake administrative duties including appointment scheduling, reception duties and responding to telephone enquiries

Knowledge, training, qualifications and/or experience required to do the job:

• Relevant experience working within a healthcare support role or similar patient-facing environment
• Ability to work effectively as part of a multidisciplinary team and build positive working relationships
• Strong organisational skills with the ability to prioritise workload in a busy clinical environment
• Effective verbal and written communication skills with a compassionate and professional approach
• Experience using IT systems and confidence in accurate data entry and record keeping
• Ability to work independently, use initiative and respond appropriately to changing priorities
• Flexible, adaptable and committed to delivering high standards of patient care and confidentiality

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

For an informal discussion, please contact: Karen Nicolson, Senior Charge Nurse on 0141 347 8606 or [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip:

Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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