Healthcare Support Worker - Discharge Lounge

Calderdale and Huddersfield NHS Foundation Trust; Huddersfield; On-site; GBP 21,000 - 25,000; Full time

Job summary

Calderdale and Huddersfield NHS Foundation Trust is seeking a diligent Healthcare Support Worker for the Discharge Lounge in Huddersfield. The role focuses on high-quality, patient-centred care during discharge with emphasis on communication and IT literacy.

The successful candidate will work within a multidisciplinary team, manage priorities, and ensure safe discharge planning. A commitment to ongoing training and care standards is essential.

Qualifications

• GCSE English and Math at grade 9-2 (A*-E) or equivalent.
• Competence-based Level 2 Qualification e.g. NVQ or Diploma in Care or The Care Certificate.
• Moving and Handling, Infection Control, Customer Care.
• Health Care Assistant core competencies at Level 2/3.
• Willingness to undertake training relevant to the role.

Responsibilities

• Support discharge process and patient care in the Discharge Lounge.
• Assist patients with personal care, nutrition, hydration and mobility.
• Monitor wellbeing and implement discharge plans.
• Maintain accurate patient records and documentation.

Skills

Communication skills

Teamwork

Patient care

Record keeping

Literacy / numeracy

Education

GCSE English/Math

Level 2 Healthcare

Level 3 Healthcare

Job description

Calderdale and Huddersfield NHS Foundation Trust

Healthcare Support Worker - Discharge Lounge

The closing date is 13 November 2026

We are seeking a highly motivated and enthusiastic individual to join our team within the Discharge Lounge at Huddersfield Royal Infirmary.

The successful candidate will be adaptable, proactive, and able to work effectively both independently and as part of a multidisciplinary team. Excellent communication, interpersonal, and customer service skills are essential, along with a good standard of computer literacy.

The Discharge Lounge is a busy and fast-paced environment that supports the timely discharge of patients from hospital. As such, the role requires an individual who can work efficiently under pressure, respond positively to changing priorities, and provide a high standard of care and support to a diverse patient population.

For further information or to arrange an informal visit, please contact Sister Katherine Stubbington.

Main duties of the job

The post holder will play a key role in supporting patients throughout the discharge journey. Patients are received from a variety of hospital departments on the day of discharge, and the successful candidate will be responsible for providing high-quality, patient‑centred care within the Discharge Lounge.

Key duties will include:

• Supporting patients with their personal care needs, including hygiene, nutrition, hydration, and mobility.
• Assessing patients' needs, monitoring their wellbeing, and implementing agreed discharge plans to ensure a safe and effective transition from hospital.
• Providing reassurance and support to patients and their families throughout the discharge process.
• Completing and maintaining accurate patient documentation and records in line with Trust policies.
• Utilising a range of IT systems to access patient information, update records, gather relevant clinical information, and arrange services such as patient transport.
• Communicating effectively with patients, families, care homes, community teams, and multidisciplinary colleagues, both verbally and electronically.
• Coordinating discharge arrangements, including booking transport, liaising with community services, facilitating onward referrals, and ensuring appropriate safety-netting measures are in place

The role requires excellent communication, organisational, and IT skills, together with the ability to manage competing priorities while maintaining a high standard of patient care.

About us

We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.

We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first.

Job responsibilities

Please see the job description and person specification below for full details about the role.

Person Specification

QUALIFICATIONS / TRAINING

• English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
• Competence based level 2 Qualification e.g. NVQ or Diploma in Care or The Care Certificate issued by an employer
• Willingness to undertake any training or development relevant to the role
• Moving and Handling
• Infection Control
• Customer Care
• Competent / able to evidence the completion of Health Care Assistant core competencies
• Competence based level 3 Qualification e.g. NVQ or Diploma in Healthcare Support

KNOWLEDGE, EXPERIENCE & EXPERTISE

• Previous employment with a healthcare setting (18 months)
• Insight into the roles of responsibilities of the post
• Demonstrate a commitment to a caring profession
• Understand the importance of record keeping
• Literacy Skills
• Experience of record keeping

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

• Ability to work as a team member
• Ability to work in a busy environment
• Able to use own initiative
• Aware of own limitations/ level of competence
• Good communication Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Calderdale and Huddersfield NHS Foundation Trust