Healthcare Support Worker - Discharge Lounge

Calderdale and Huddersfield NHS Foundation Trust; Lindley; Presencial; GBP 21.000 - 26.000; Jornada completa

Descripción de la vacante

Calderdale and Huddersfield NHS Foundation Trust’s Discharge Lounge at Huddersfield Royal Infirmary seeks a highly motivated individual to support patients through discharge, delivering patient-centred care and coordinating transport and services.

You will work within a multidisciplinary team, handle documentation, use IT systems, communicate with families and care homes, and adapt to changing priorities while maintaining high standards of care.

Formación

• Excellent communication, interpersonal and customer service skills.
• Able to work independently and within a multidisciplinary team.
• Good standard of computer literacy.

Responsabilidades

• Supporting patients with personal care needs, including hygiene, nutrition, hydration and mobility.
• Assessing patients' needs, monitoring wellbeing, and implementing discharge plans for safe discharge.
• Providing reassurance and support to patients and their families throughout the discharge process.
• Completing and maintaining accurate patient documentation and records in line with Trust policies.
• Utilising a range of IT systems to access patient information, update records and arrange services such as patient transport.
• Communicating effectively with patients, families, care homes, community teams and multidisciplinary colleagues, both verbally and electronically.
• Coordinating discharge arrangements, including booking transport, liaising with community services, facilitating onward referrals and ensuring safety-netting measures.

Conocimientos

Communication skills

Interpersonal skills

IT literacy

Herramientas

IT systems

Descripción del empleo

For further information or to arrange an informal visit, please contact Sister Katherine Stubbington. The post holder will play a key role in supporting patients throughout their discharge journey. Patients are received from a variety of hospital departments on the day of discharge, and the successful candidate will be responsible for providing high-quality, patient-centred care within the Discharge Lounge. Key duties will include:

• Supporting patients with their personal care needs, including hygiene, nutrition, hydration, and mobility.
• Assessing patients' needs, monitoring their wellbeing, and implementing agreed discharge plans to ensure a safe and effective transition from hospital.
• Providing reassurance and support to patients and their families throughout the discharge process.
• Completing and maintaining accurate patient documentation and records in line with Trust policies.
• Utilising a range of IT systems to access patient information, update records, gather relevant clinical information, and arrange services such as patient transport.
• Communicating effectively with patients, families, care homes, community teams, and multidisciplinary colleagues, both verbally and electronically.
• Coordinating discharge arrangements, including booking transport, liaising with community services, facilitating onward referrals, and ensuring appropriate safety-netting measures are in place

We are seeking a highly motivated and enthusiastic individual to join our team within the Discharge Lounge at Huddersfield Royal Infirmary.

The successful candidate will be adaptable, proactive, and able to work effectively both independently and as part of a multidisciplinary team. Excellent communication, interpersonal, and customer service skills are essential, along with a good standard of computer literacy. The Discharge Lounge is a busy and fast-paced environment that supports the timely discharge of patients from hospital. As such, the role requires an individual who can work efficiently under pressure, respond positively to changing priorities, and provide a high standard of care and support to a diverse patient population., The role requires excellent communication, organisational, and IT skills, together with the ability to manage competing priorities while maintaining a high standard of patient care.

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT. We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services. We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS - yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members - patients, staff and the local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.