Healthcare Support Worker

NHS Ayrshire & Arran; Wideopen; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working

Family-friendly policies

Support for disabled candidates

Job summary

NHS Fife’s Immunisation Service invites applications for the position of Health Care Support Worker (HCSW) to join our progressive and dynamic team. The successful candidate will contribute to routine immunisation programmes across the diverse population of Fife, undertaking office tasks such as telephone triage, appointment scheduling, and clinic duties including reception and cold-chain management.

We are seeking organised, confident professionals with excellent communication skills and a high

Qualifications

• Organised, confident and enthusiastic professionals with strong teamwork skills and adaptability.
• Excellent communication abilities and a high standard of English, with capacity for accurate data collection and record maintenance.
• Flexibility to work within community settings and openness to ongoing professional development.

Responsibilities

• Office-based duties such as telephone triage and appointment scheduling.
• Clinic-based activities including reception responsibilities and cold-chain management.

Job description

NHS Fife’s Immunisation Service invites applications for the position of Health Care Support Worker (HCSW) to join our progressive and dynamic team.

The successful candidate will contribute to the delivery of routine immunisation programmes across the diverse population of Fife, covering a broad geographical area.

Responsibilities include a combination of office-based duties—such as telephone triage and appointment scheduling—and clinic-based activities like reception responsibilities and cold-chain management. These varied tasks form the core functions of the Immunisation Health Care Support Worker role.

We are seeking organised, confident, and enthusiastic professionals who demonstrate strong teamwork skills and adaptability in both clinical and non-clinical environments. Applicants should possess excellent communication abilities and a high standard of English, with a proven capacity for accurate data collection and record maintenance. While prior community experience is advantageous, it is not essential; however, flexibility to work within community settings is required.

The ideal candidate will show a commitment to ongoing professional development and be prepared to undertake further training specific to the role. In return, we offer a supportive team environment with mentoring opportunities through comprehensive induction and educational programmes.

Informal Enquiries: Karen Stein / Gillian McGovern – Team Leads, Community Immunisation Service. Telephone [phone]

A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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