Healthcare support worker

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Oxford seeks a compassionate Nursing Assistant for the ENT/Plastics Outpatients Department. This role offers a unique opportunity to assist healthcare professionals in delivering high-quality patient care, including wound management and supporting patients in various clinical settings. Candidates should possess strong interpersonal skills and a commitment to excellence in patient service while receiving training in clinical procedures such as phlebotomy and ECG.

Benefits

Training and development opportunities

Supportive working environment

Qualifications

• Evidence of working in a busy environment.
• Able to communicate effectively.
• Committed to the Oxford University Hospitals Vision and Values.

Responsibilities

• Support patients compassionately during their time in the outpatient department.
• Assist registered nurses in effective running of outpatient clinics.
• Manage patient flow through the clinics.

Skills

Interpersonal skills

Time management

Ability to work under pressure

Compassion

Team player

Education

Good command of the English language

Experience in Health care

Job description

Fraudulent recruiters have been using social media platforms to dupe potential job seekers into divulging personal and financial information.

Please read more about this at the link below:

Band 5 NurseandBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email:[e-mail] .

Domestic,catering,porteringandmaintenance engineerservices at some of our hospitals are provided by our PFI partners. For these jobs, please seevacancies with our PFI partners .

Fraudulent recruiters have been using social media platforms to dupe potential job seekers into divulging personal and financial information.

Sophisticated frauds, involving grooming of targeted individuals, shows the fake recruiter asking the unsuspecting job seeker to take part in a fake job interview, either over the phone or via WhatsApp, and also sending fraudulent follow-up correspondence offering job positions.

Any communication about jobs at Oxford University Hospitals will come from 'Trac', or via an ouh.nhs.uk email address.

All meetings and interviews will be scheduled on Microsoft Teams from a verified OUH email account.

If you have any doubts about any correspondence around recruitment, please contact us.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visitwww.ouh.nhs.uk/about/vision-and-values

Job overview

A rewarding job and NO UNSOCIAL HOURS as a Nursing Assistant in ENT/Plastics Outpatients Department. Our department provides care and treatment to patients with Ear, Nose
and Throat and Plastics Surgery conditions making it a very interesting, diverse and rewarding area to work in.

As a nursing assistant in the ENT/Plastics Outpatient Department, you will have a great opportunity to develop your knowledge and skills. We are a dynamic team, and you will have the opportunity to develop in your role to assist the Doctors and Nurses running clinics from Monday to Friday. Patients come to us for different reasons, we see them for
their first consultation where they get their diagnosis and plan for treatment, pre-operatively to ensure that they are fit enough for surgery and after their operation for complex wound dressing changes following surgery.

We are looking for a confident, outgoing and kind individual to join our team who has the energy and commitment to provide great quality care and who interacts well with patients and colleagues, helping the service to run smoothly and our patients to have a positive experience of their time with us.

The department nursing assistants once properly trained, support our clinicians at our ENT peripheral clinics in Wantage, Brackley and Chipping Norton.

In return we will offer you training and development in skills such as taking bloods, doing ECGs, and patient observations such as blood pressure.

Main duties of the job

Ensure patients are supported compassionately during their time in the outpatient department and the wider hospital environment.

Assist registered nurses in effective running of outpatient clinics, including managing patient flow through the clinics.

Assist wider multi- disciplinary team in supporting patients, including speech and language therapists and dietitians.

Assist in clinics by chaperoning or supporting medical staff undertaking minor procedures.

Once trained complete patient obeservations including Temperature, Pulse, Respiration Rate, Blood Pressure, Weight.Undertake additional training to be able to undertake phlebotomy and ECG procedures.

Undertake training in tracheostomy awareness to increase awareness of tracheostomy patients and patients with altered airways.

Support the running of the pre- operative assessment clinics.
Undertake ‘in house’ OUH decontamination training for the care of endoscopes used within the department.

Support patient dignity and comfort, e.g by escorting them to the toilet or by meeting their nutritional needs.Take an active role in ordering stock items for the department.

Ensure Infection Prevention Control methods are adhered to.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Detailed job description and main responsibilities

Ensure patients are supported compassionately during their time in the outpatient department and the wider hospital environment.

Assist registered nurses in effective running of outpatient clinics, including managing patient flow through the clinics.

Assist wider multi- disciplinary team in supporting patients, including speech and language therapists and dietitians.

Assist in clinics by chaperoning or supporting medical staff undertaking minor procedures.

Once trained complete patient obeservations including Temperature, Pulse, Respiration Rate, Blood Pressure, Weight. Undertake additional training to be able to undertake phlebotomy and ECG procedures.

Undertake training in tracheostomy awareness to increase awareness of tracheostomy patients and patients with altered airways.

Support the running of the pre- operative assessment clinics.
Undertake ‘in house’ OUH decontamination training for the care of endoscopes used within the department.

Support patient dignity and comfort, e.g by escorting them to the toilet or by meeting their nutritional needs.Take an active role in ordering stock items for the department.

Ensure Infection Prevention Control methods are adhered to.

Person specification

Education / Training

• Good command of the English language and numerate
• Experience of working with general public
• Evidence of working in a busy environment
• Good interpersonal skills
• An ability to deliver a high standard of care
• Keen to develop professionally and personally
• Able to work with supervision
• Previous experience in Health care
• Experience of the NHS
• Understanding of confidentiality
• Understanding of nursing roles
• Evidence of Commitment to the Oxford University Hospitals Vision and Values
• Able to communicate effectively at all levels
• Team player
• Effective organisational and time management skills
• Able to motivate oneself and others
• An ability to cope effectively under pressure and manage complex and challenging situations.
• Ability to act on own initiative when required

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment , we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.

Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.

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