Healthcare Support Administrator

Connaught Resourcing Ltd (Education); Sefton; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Weekly pay

Flexible shifts

Refer a friend £150

Job summary

Connaught Resourcing is supporting a valued client in the Merseyside area with ongoing temporary Care Navigator assignments in primary care.

As a Care Navigator you will be the first point of contact for patients, carers and healthcare professionals, providing compassionate, efficient assistance over the phone and coordinating follow-ups in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Experience in a primary care setting and call handling.
• Empathy, patience, and professionalism in every interaction.

Responsibilities

• Handle incoming calls for GP practices, directing patients to the appropriate clinician or service.
• Escalate emergency calls promptly to ambulance services.
• Support the wider primary care team with follow-ups and coordination.
• Accurately record patient information using the EMIS Web system.
• Liaise with external services and follow clinical instructions.
• Maintain confidentiality and uphold a patient-first approach.
• Navigate local referral pathways to ensure holistic care.

Skills

Communication

Empathy

Independence

Teamwork

Call handling

Tools

EMIS Web

Microsoft Office

Job description

Care Navigator - Primary Care (Merseyside)

Flexible Temporary Opportunities | Competitive Pay | Immediate Start

Connaught Resourcing is a trusted specialist in healthcare recruitment, proudly partnering with leading primary care providers across the UK. We are currently supporting a valued client in the Merseyside area with the recruitment of Care Navigators for ongoing temporary assignments.

If you're passionate about delivering exceptional patient care and thrive in a fast-paced, supportive environment, we'd love to hear from you.

About the Role

As a Care Navigator, you'll be the first point of contact for patients, carers, and healthcare professionals-providing compassionate, efficient, and professional support over the phone.

Key Responsibilities:

• Handle incoming calls for GP practices, ensuring patients are directed to the most appropriate clinician or service.
• Escalate emergency calls promptly to ambulance services.
• Support the wider primary care team with follow-ups and coordination.
• Accurately record patient information using the EMIS Web system.
• Liaise with external services and follow clinical instructions.
• Maintain confidentiality and uphold a patient-first approach.
• Navigate local referral pathways to ensure holistic care

What We're Looking For

• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and EMIS Web (essential).
• Experience in a primary care setting and call handling.
• Empathy, patience, and professionalism in every interaction.

Why Join Connaught Resourcing?

• Flexible shifts - choose when and how often you work.
• Weekly pay with competitive rates.
• Simple registration and onboarding process.
• 24/7 consultant support- we're here whenever you need us.
• Refer a friend bonus - earn £150 for successful referrals.
• Opportunities to work across multiple practices for variety and experience.
• Pathways to permanent roles for those seeking long-term career growth.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.