Healthcare Operational Support Consultant (Hybrid)

Hitachids; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Healthcare Operational Support Consultant to provide essential 2nd Line Application Management Support. This role is crucial in maintaining NHS Breast Screening Units across England, directly impacting patient care. You will engage in both technical and functional support while managing project work related to integrations and server upgrades. The ideal candidate will possess strong problem-solving abilities and experience with PACS. Join a diverse and innovative team committed to making a positive impact on healthcare services and enjoy a flexible hybrid working environment.

Qualifications

• Experience in Application Management Support roles, especially in healthcare.
• Strong problem-solving skills for complex issues.

Responsibilities

• Provide 2nd Line Application Management Support for NHS Breast Screening Units.
• Manage technical and functional support, including project work.

Skills

Application Management Support

Problem-solving

Experience with PACS

SLA Management

Technical Support Skills

Job description

Healthcare Operational Support Consultant (Hybrid)
London, United Kingdom

As a Technical Support Consultant, you'll provide crucial 2nd Line Application Management Support that helps keep NHS Breast Screening Units operational throughout England, meaning the work you do could help to save lives.

As well as providing both technical and functional support, there will also be occasional project work including integrations, server upgrades, application management, and change management.

Ideally, you’ll be based in London, as you will be required to be in the office a certain number of days per week (depending on the rota/business needs - we work Monday to Friday between 07:30 and 17:30), but you can work from home for the rest.

What you'll bring

• Experience in similar Application Management Support roles and/or healthcare services (end user in Cancer Screening Services with a desire to progress and/or strong willingness to learn)
• Experience with Picture Archiving and Communications System (PACS) is critical, particularly migrations and working with 3rd party suppliers
• Strong problem-solving skills to tackle both straightforward and complex issues
• Experience of working with SLAs, and able to manage tickets according to priorities and deadlines
• Strong functional and/or technical skills within a support application managed services environment

Note: Successful applicants will be required to pass Security Check (SC) clearance for this role. In order to be considered, you must have resided in the UK for a minimum of 5 years.

About Us

We’re a global team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.