Healthcare Operational Support Consultant (Hybrid)

Hitachi Vantara Corporation; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a Technical Support Consultant to provide vital 2nd Line Application Management Support for NHS Breast Screening Units across England. This role is crucial in ensuring operational efficiency and can significantly impact lives. You'll engage in both technical and functional support, handle project work including integrations and server upgrades, and manage application changes. Based in London, this position offers a hybrid work model, allowing you to work from home part of the week. If you're passionate about customer service and have a knack for problem-solving, this is an exciting opportunity to contribute to healthcare services.

Qualifications

• Experience in Application Management Support roles, especially in healthcare.
• Strong problem-solving skills and customer service orientation.

Responsibilities

• Provide 2nd Line Application Management Support for NHS Breast Screening Units.
• Manage technical and functional support along with project work.

Skills

Application Management Support

Healthcare Services Experience

Problem-Solving Skills

Customer Service

Working with SLAs

Technical Skills

Tools

Picture Archiving and Communications System (PACS)

Job description

As a Technical Support Consultant, you'll provide crucial 2nd Line Application Management Support that helps keep NHS Breast Screening Units operational throughout England, meaning the work you do could help to save lives.

As well as providing both technical and functional support, there will also be occasional project work including integrations, server upgrades, application management, and change management.

Ideally, you'll be based in London, as you will be required to be in the office a certain number of days per week (depending on the rota/business needs - we work Monday to Friday between 07:30 and 17:30), but you can work from home for the rest.

What you'll bring

• Experience in similar Application Management Support roles and/or healthcare services (end user in Cancer Screening Services with a desire to progress and/or strong willingness to learn)
• Experience with Picture Archiving and Communications System (PACS) is critical, particularly migrations and working with 3rd party suppliers
• Strong problem-solving skills to tackle both straightforward and complex issues
• Experience of working with SLAs, and able to manage tickets according to priorities and deadlines
• A passion for providing excellent Customer Service
• Strong functional and/or technical skills within a support application managed services environment

Please note that successful applicants will be required to pass Security Check (SC) clearance for this role. In order to be considered, you must have resided in the UK for a minimum of 5 years.