Healthcare Development Manager

Bupa; Salford; Hybrid; GBP 42,000 - 51,000; Full time

Benefits offered by this job

25 days holiday increasing with length

Bupa health insurance

Enhanced pension plan and life cover

Annual performance-based bonus

Onsite gyms or local discounts

Other benefits and online discounts

Job summary

Bupa is seeking a Healthcare Development Manager in the Manchester area to lead projects that improve healthcare access and outcomes. The role focuses on developing innovative healthcare solutions and enhancing customer experience across multiple channels.

You will work with internal teams and external partners, using data insights to drive decisions, manage risks, and deliver sustainable improvements within a flexible/hybrid working pattern.

Qualifications

• Experience leading projects that deliver measurable customer and business improvements.
• Strong project management skills to handle multiple priorities.
• Excellent stakeholder management and influencing abilities.
• Strong analytical skills with data-driven decision making.
• Experience working in complex environments with changing priorities.
• Ability to engage confidently with senior stakeholders and cross-functional teams.
• Proactive and solutions-focused problem solving.
• Experience delivering change programmes from concept through to implementation.

Responsibilities

• Lead projects that improve healthcare access, customer experience and clinical outcomes.
• Manage and enhance existing healthcare services, pathways and initiatives.
• Design, develop and implement new healthcare solutions across multiple channels.
• Collaborate with internal teams and external partners to deliver key projects.
• Use data to identify opportunities and support decision-making.
• Drive continuous improvement and embed new processes effectively.
• Manage project plans, milestones, risks and KPIs.
• Build strong relationships with stakeholders and senior leaders.
• Support governance activities and present updates to leadership teams.
• Foster collaboration and contribute to a high-performing team culture.

Skills

Advanced Excel

Project management

Stakeholder management

Analytical skills

Change management

Agile methodologies

Tools

Power BI

Tableau

Job description

Job Description: Job Title: R1230851 Healthcare Development Manager Job Grade: C15 Location: Manchester, Bupa Place or Staines, Willow House Working Pattern: Flexible / Hybrid Working - 3 Days WFH Type: Permanent, Full Time (37.5 Hours per Week) Salary: £46,400 DOE and location plus fantastic benefits

About the Role

We Make Health Happen We're looking for a passionate and driven Healthcare Development Manager to join our Healthcare Development team. This is an exciting opportunity to lead projects that improve healthcare services, customer experience, clinical outcomes and affordability. You'll play a key role in shaping and enhancing healthcare pathways, delivering innovative solutions, and driving meaningful change that helps our customers live longer, healthier, happier lives.

What You'll Be Doing

• Leading projects that improve healthcare access, customer experience and clinical outcomes.
• Managing and enhancing existing healthcare services, pathways and initiatives.
• Designing, developing and implementing new healthcare solutions across multiple customer channels.
• Working alongside internal teams and external partners to deliver business-critical projects.
• Using data and insight to identify opportunities and support decision-making.
• Driving continuous improvement and ensuring new processes are successfully embedded.
• Managing project plans, milestones, risks and key performance indicators.
• Building strong relationships with stakeholders, including senior leaders.
• Supporting governance activities and presenting updates to leadership teams.
• Championing collaboration and contributing to a high-performing team culture.

What We're Looking For

Experience leading projects that deliver measurable customer and business improvements. Strong project management skills with the ability to manage multiple priorities. Excellent stakeholder management and influencing skills. Strong analytical skills with experience using data to drive decisions. Experience working in complex environments with changing priorities. Ability to confidently engage with senior stakeholders and cross-functional teams. A proactive and solutions-focused approach to problem-solving. Experience delivering change programmes from concept through to implementation.

Skills & Experience

Advanced Excel skills. Experience using Power BI and Tableau. Strong data analysis and interpretation capability. Knowledge of Agile methodologies and digital transformation programmes. Experience delivering projects within tight timescales. Proven track record of working across multiple teams to drive successful outcomes. Experience defining analysis requirements and translating insight into action.

Benefits

Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time Job Area: Call Centre Locations: Bupa Place, Staines - Willow House

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we'd like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion - they're at the heart of our positively different culture of care. At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.