Healthcare Assistant (HCA)

NHS; Coalville; On-site; GBP 40,000 - 60,000; Part time

Job summary

Eine aufregende Gelegenheit wartet auf Sie in einer innovativen und patientenorientierten Praxis. Wir suchen einen engagierten Healthcare Assistant, der unser Team in der Bereitstellung hochwertiger Pflege unterstützt. In dieser abwechslungsreichen Rolle werden Sie neue Patientenuntersuchungen durchführen, Gesundheitsförderungsprogramme unterstützen und eng mit unserem medizinischen Team zusammenarbeiten. Wenn Sie eine Leidenschaft für die Patientenversorgung haben und in einem dynamischen Umfeld arbeiten möchten, freuen wir uns auf Ihre Bewerbung. Seien Sie Teil eines freundlichen und unterstützenden Teams, das sich der kontinuierlichen Verbesserung und Innovation verschrieben hat.

Benefits

Fortbildungsmöglichkeiten

Moderne Arbeitsumgebung

Unterstützendes Team

Flexible Arbeitszeiten

Qualifications

• Erfahrung in der Patientenversorgung und im Umgang mit der Öffentlichkeit.
• Flexibilität und die Fähigkeit, sowohl im Team als auch selbstständig zu arbeiten.

Responsibilities

• Unterstützung des medizinischen Teams bei der Patientenversorgung.
• Durchführung von Gesundheitschecks und administrativen Aufgaben.

Skills

Kommunikationsfähigkeiten

IT-Kenntnisse

Zeitmanagement

Teamarbeit

Patientenorientierung

Education

Healthcare qualification (level 3 or 4)

Tools

SystmOne

Microsoft Office

Job description

Job summary

Whitwick Road Surgery is seeking to appoint a part-time Healthcare Assistant for approximately 20-30 hours per week.

We are looking for someone who has excellent clinical and communication skills, coupled with a patient focussed approach to care. You must be forward thing and able to work independently and as a team player.

The role is rewarding and varied. It will suit someone who is enthusiastic, motivated and a good team player. We are looking for someone who has experience and confidence in managing patients face to face, as well as good organisational and communication skills. This HCA role is developing in the practice and therefore a willingness to learn and a flexible approach is essential.

Main duties of the job

The overall purpose of this role is to provide clinical support to our GPs and nursing team and you will be assisting to provide nursing services to the patients of the practice.

The following are the core responsibilities of the Healthcare Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• New patient health checks
• Support with health promotion programmes, including NHS health checks
• Baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately
• Routine and 24-hour BP monitoring
• Wound care, dressings and other clinical tasks as required
• Support with the management of chronic disease clinics
• Carry out BMI checks as directed
• Ear irrigation
• Act as a chaperone as required
• Undertake venepuncture
• Anticoagulation monitoring
• Administer flu vaccinations and others under PSD
• ECGs
• Learning disability health checks (part one)
• Specimens - recorded and ready for onward transportation
• Support during minor operations as required
• Ensure all clinical rooms are adequately stocked and prepared for each session; ordering additional stock as required
• Ensure fridges are cleaned routinely in accordance with extant guidance and temperature checks
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy
• COSHH folder management
• Deliver opportunistic health promotion where appropriate

About us

This is an exciting time to join us - we have recently expanded our premises, recruited a new GP partner and continue to grow as a forward thinking, patient focused practice.

About Us:

• Patient List: We care for around 8,200 patients, and our list continues to grow steadily.
• New Facilities: Our newly extended building includes additional consulting rooms, offering more space to deliver excellent patient care and services like minor surgery.
• Team Ethos: We are a friendly and experienced team who work collaboratively across clinical and administrative roles.
• Innovation: We actively embrace new ideas and technology to adapt to the evolving needs of general practice.

What We Offer:

• A supportive and welcoming team environment.
• A modern, well equipped working space.
• Opportunities for ongoing professional development.
• A forward-thinking practice that values innovation, collaboration and kindness.

If you are passionate about making a difference in a growing practice and want to be part of a supportive team, we would love to hear from you.

Informal visits or conversations are welcomed - feel free to get in touch if you would like to learn more about the role or our surgery.

Date posted

02 May 2025

Pay scheme

Other

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5825-25-0003

Job locations

Whitwick Road Surgery

Whitwick Road

Coalville

Leicestershire

LE67 3FA

Job description Job responsibilities

To support the practice nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.

The Healthcare Assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education whilst also supporting the administrative team on an as-required basis.

All staff at Whitwick Road Surgery have a duty to conform to the following:

Equality, Diversity and Inclusion

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing, and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

Health and Safety at Work Act 1974

Environmental Protection Act 1990

Environment Act 1995

Fire Precautions (workplace) Regulations 1999

Coronavirus Act 2020

Other statutory legislation which may be brought to the post holders attention

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement (CI)

To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Whitwick Road Surgery continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice. All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Induction

At Whitwick Road Surgery you will be required to complete the induction programme, and the practice management team will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake in and complete mandatory training as directed by the Practice Manager. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate

The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences). The post holder will provide an educational role to patients, carers, families, and colleagues in an environment that facilitates learning.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery

Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed.

Managing information

All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.

Data should be reviewed and processed using accurate SNOMED to ensure easy and accurate information retrieval for monitoring and audit processes.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.

Security

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained, and passwords are not to be shared.

Professional conduct

All staff are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all their staff are afforded the opportunity to take a minimum of 5 weeks leave each year and should be encouraged to take all their leave entitlement.

Public holidays will be calculated on a pro-rated basis dependent on the number of hours worked.

The following are the core responsibilities of the Healthcare Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Undertake new patient health checks
• Support the practice nurse with health promotion programmes, including NHS health checks
• Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake wound care, dressings and other clinical tasks as required
• Support the practice nurse with the management of chronic disease clinics
• Carry out BMI checks as directed
• Ear irrigation
• Act as a chaperone as required
• Undertake venepuncture
• Anticoagulation monitoring
• Administer flu vaccinations and others under PSDs
• Carry out ECGs as requested
• Learning disability health checks (part one)
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure all clinical rooms are adequately stocked and prepared for each session; ordering additional stock as required
• Ensure fridges are cleaned routinely in accordance with extant guidance and temperature checks
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy
• COSHH folder management
• Deliver opportunistic health promotion where appropriate

Job description Job responsibilities

To support the practice nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.

The Healthcare Assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education whilst also supporting the administrative team on an as-required basis.

All staff at Whitwick Road Surgery have a duty to conform to the following:

Equality, Diversity and Inclusion

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing, and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

Health and Safety at Work Act 1974

Environmental Protection Act 1990

Environment Act 1995

Fire Precautions (workplace) Regulations 1999

Coronavirus Act 2020

Other statutory legislation which may be brought to the post holders attention

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement (CI)

To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Whitwick Road Surgery continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice. All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Induction

At Whitwick Road Surgery you will be required to complete the induction programme, and the practice management team will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake in and complete mandatory training as directed by the Practice Manager. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate

The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences). The post holder will provide an educational role to patients, carers, families, and colleagues in an environment that facilitates learning.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery

Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed.

Managing information

All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.

Data should be reviewed and processed using accurate SNOMED to ensure easy and accurate information retrieval for monitoring and audit processes.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.

Security

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained, and passwords are not to be shared.

Professional conduct

All staff are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all their staff are afforded the opportunity to take a minimum of 5 weeks leave each year and should be encouraged to take all their leave entitlement.

Public holidays will be calculated on a pro-rated basis dependent on the number of hours worked.

The following are the core responsibilities of the Healthcare Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Undertake new patient health checks
• Support the practice nurse with health promotion programmes, including NHS health checks
• Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake wound care, dressings and other clinical tasks as required
• Support the practice nurse with the management of chronic disease clinics
• Carry out BMI checks as directed
• Ear irrigation
• Act as a chaperone as required
• Undertake venepuncture
• Anticoagulation monitoring
• Administer flu vaccinations and others under PSDs
• Carry out ECGs as requested
• Learning disability health checks (part one)
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure all clinical rooms are adequately stocked and prepared for each session; ordering additional stock as required
• Ensure fridges are cleaned routinely in accordance with extant guidance and temperature checks
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy
• COSHH folder management
• Deliver opportunistic health promotion where appropriate

Person Specification Skills Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Committed to quality and patient satisfaction
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• Competent in the use of Office and Outlook
• SystmOne user skills

Personal Qualities Essential

• Polite and confident
• Flexible and cooperative
• Motivated and driven
• Problem solver with the ability to process information accurately and effectively. interpreting data as required
• Integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure and in stressful situations
• Ability to communicate effectively and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilise resources
• Punctual and committed to supporting the team effort

Clinical Knowledge and Skills Essential

• ECGs
• Venepuncture
• New patient medicals, including height, weight, BP and pulse
• Chaperone procedure
• Ability to record accurate clinical notes

Desirable

• Wound care / removal of sutures and staples

Qualifications Essential

• Healthcare qualification (level 3 or 4) or working towards gaining an equivalent level

Desirable

• Previous completion of the HCA Care Certificate as detailed within the CQCs GP Mythbuster No. 57 - HCAs in General Practice
• Vaccination Certificate

Experience Essential

• Experience of working with the general public
• Experience of working in a healthcare setting

Desirable

• Experience of working in a primary care environment

Other Requirements Essential

• Flexible working
• Disclosure Barring Service (DBS) check

Desirable

• Full UK driving licence
• Access to a vehicle for work purposes

Person Specification Skills Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Committed to quality and patient satisfaction
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• Competent in the use of Office and Outlook
• SystmOne user skills

Personal Qualities Essential

• Polite and confident
• Flexible and cooperative
• Motivated and driven
• Problem solver with the ability to process information accurately and effectively. interpreting data as required
• Integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure and in stressful situations
• Ability to communicate effectively and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilise resources
• Punctual and committed to supporting the team effort

Clinical Knowledge and Skills Essential

• ECGs
• Venepuncture
• New patient medicals, including height, weight, BP and pulse
• Chaperone procedure
• Ability to record accurate clinical notes

Desirable

• Wound care / removal of sutures and staples

Qualifications Essential

• Healthcare qualification (level 3 or 4) or working towards gaining an equivalent level

Desirable

• Previous completion of the HCA Care Certificate as detailed within the CQCs GP Mythbuster No. 57 - HCAs in General Practice
• Vaccination Certificate

Experience Essential

• Experience of working with the general public
• Experience of working in a healthcare setting

Desirable

• Experience of working in a primary care environment

Other Requirements Essential

• Flexible working
• Disclosure Barring Service (DBS) check

Desirable

• Full UK driving licence
• Access to a vehicle for work purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Whitwick Road Surgery

Address

Whitwick Road Surgery

Whitwick Road

Coalville

Leicestershire

LE67 3FA

Employer's website

https://whitwickroadsurgery.co.uk/ (Opens in a new tab)

Employer details Employer name

Whitwick Road Surgery

Address

Whitwick Road Surgery

Whitwick Road

Coalville

Leicestershire

LE67 3FA

Employer's website

https://whitwickroadsurgery.co.uk/ (Opens in a new tab)