Healthcare Assistant / GP Assistant

NHS Jobs; Walton-on-Thames; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Jobs is seeking a Healthcare Assistant and GP Assistant to join a practice team in Walton-on-Thames. You will support clinical care, assist GPs, and provide reception and admin support to ensure smooth day-to-day operations.

The role involves flexible duties across clinical, administrative, and patient-facing tasks, with appropriate clinical supervision and opportunities for training and development within primary care.

Qualifications

• Experience in a healthcare or reception setting preferred.
• Ability to work flexibly within a small team.
• Willingness to undertake induction training.

Responsibilities

• Undertake delegated clinical duties including phlebotomy and basic health checks.
• Support GPs with patient reviews and clerical tasks.
• Provide reception and administrative support and manage appointments.
• Maintain infection prevention and control, hygiene and waste procedures.
• Uphold safeguarding, patient confidentiality and information governance.
• Ensure patient safety and accurate record keeping.
• Participate in training, audits and quality improvement initiatives.
• Work flexibly within the practice and with supervision.

Skills

Teamwork

Communication

Patient care

Flexibility

Attention to detail

Job description

Job Purpose

The Healthcare Assistant and GP Assistant will work as an important member of the practice team supporting the delivery of high quality patient care and the effective day to day running of the practice The role combines clinical Healthcare Assistant responsibilities with GP Assistant reception and administrative duties The post holder will work under appropriate clinical supervision and within their level of training and competency They will be expected to work flexibly according to patient and practice needs

Clinical Responsibilities

The post holder will undertake appropriately delegated clinical duties which may include phlebotomy and preparation of samples blood pressure and pulse monitoring height weight and body mass index measurements electrocardiogram recording urinalysis health checks and basic health and lifestyle observations The post holder may support long term condition monitoring including diabetes cardiovascular and respiratory reviews by undertaking appropriate observations and tests Depending on experience training and competency the role may also include wound care dressings removal of sutures or clips and other appropriately delegated clinical procedures The post holder will prepare patients and clinical rooms for examinations assist clinicians with procedures provide chaperoning when required recognise and escape abnormal observations or concerns and accurately record clinical information in the patient record

GP Assistant Responsibilities

The post holder will support GPs and other clinicians with appropriately delegated tasks This may include preparing patients for review obtaining relevant observations supporting routine patient related administrative tasks processing appropriate correspondence and documentation arranging follow up appointments investigations or reviews as directed and communicating routine information to patients The post holder will also support recall and monitoring systems help coordinate patient care and ensure agreed actions are completed

Reception and Administrative Responsibilities

As part of a small practice team the post holder will provide reception and administrative support This will include greeting and assisting patients answering telephone calls booking cancelling and amending appointments processing patient requests and directing patients to the appropriate service or member of the team The role may also include processing administrative tasks and correspondence scanning filing accurately recording information supporting recall monitoring and follow up processes and providing general administrative support to ensure the smooth running of the practice

Clinical Rooms Equipment and Stock

The post holder will help maintain safe organised and effective clinical areas Responsibilities will include preparing and maintaining clinical rooms ensuring equipment and consumables are available monitoring stock levels and expiry dates requesting or ordering stock cleaning clinical equipment and reporting equipment faults or concerns promptly

Infection Prevention and Control

The post holder will follow practice infection prevention and control policies and procedures including appropriate hand hygiene use of protective equipment safe disposal of clinical waste and sharps cleaning of equipment and maintaining appropriate standards within clinical areas

Safeguarding

The post holder will complete appropriate safeguarding training remain alert to potential safeguarding concerns follow practice safeguarding procedures and elevate concerns promptly to the appropriate clinician or safeguarding lead

Patient Safety

The post holder will follow practice policies procedures and clinical protocols recognise the limits of their role and seek advice when required They will escalation abnormal clinical observations and urgent concerns appropriately maintain accurate and timely patient records and report incidents near misses and patient safety concerns

Communication and Teamwork

The post holder will communicate professionally and compassionately with patients carers and colleagues and work collaboratively with GPs healthcare professionals reception and administrative colleagues They will contribute positively to the practice team attend relevant meetings and training communicate concerns promptly and treat patients colleagues and visitors with dignity and respect

Confidentiality and Information Governance

The post holder will maintain the confidentiality of patient staff and practice information Patient information must only be accessed where there is a legitimate work related reason and all information must be handled in accordance with relevant practice and information governance requirements

Health and Safety

The post holder will comply with practice health and safety policies and take reasonable care of their own safety and that of colleagues patients and visitors Hazards accidents incidents and faulty equipment must be reported promptly

Equality Diversity and Dignity

The post holder will support the practice's commitment to equality diversity and inclusion and treat all patients carers visitors and colleagues fairly and with dignity and respect

Training and Development

The post holder will participate in induction mandatory training competency assessments and ongoing development relevant to the role Training and support may be provided to develop additional Healthcare Assistant and GP Assistant skills according to practice needs and the experience of the successful candidate The post holder must not undertake a clinical procedure independently until appropriately trained and assessed as competent where required

Quality Improvement

The post holder will contribute to maintaining and improving the quality of patient care This may include participating in audits monitoring programmes patient safety initiatives and service improvement activities

General Responsibilities

The post holder will work flexibly according to the needs of the practice maintain professional standards follow relevant practice policies and procedures maintain accurate records participate in appraisal and training and undertake other reasonable duties appropriate to the level and nature of the role This job description provides an outline of the main responsibilities of the post and is not intended to be exhaustive Duties may change according to the needs of the practice developments within primary care and the skills and competencies of the post holder All clinical duties must be undertaken within the post holder's training competence and scope of practice and under appropriate clinical supervision