Healthcare Assistant

Bredon Hill Surgery; United Kingdom; On-site; GBP 12,000 - 18,000; Full time

Job summary

Bredon Hill Surgery is seeking a Healthcare Assistant to join our small GP practice. You would work within a team of three nurses, two HCAs and two phlebotomists, contributing to phlebotomy, BP checks, ECGs, dressings, immunisations and chronic disease reviews. The role also covers stock control, equipment maintenance and sample preparation.

The Lead Practice Nurse will oversee induction and provide ongoing mentoring. Training will combine internal, online and external learning to suit you.

Qualifications

• NVQ Level 2 in Health and Social Care or equivalent is required.
• Care Certificate completed or in progress.
• Phlebotomy certificate or competence is desirable.
• GCSEs (Maths and English) or equivalent recognised.
• NVQ Level 3 in Health and Social Care or equivalent.
• BLS/Basic Life Support training up-to-date.

Responsibilities

• Perform phlebotomy, BP checks, ECGs, dressings, immunisations and injections.
• Health promotion and annual reviews for chronic disease management.
• Share responsibility for stock control and equipment maintenance.
• Prepare laboratory samples for collection and ensure clean clinical areas.
• Support team and participate in routine administration and patient care tasks.

Education

NVQ level 2 in Health and Social Care or equivalent qualification

Care Certificate

Certificate of competence in phlebotomy

GCSE or equivalent in maths and English

NVQ level 3 in Health and Social Care or equivalent

Up-to-date basic life support training certificate

Job description

We have a vacancy for a Healthcare Assistant tojoin our established nursing team. We are a small GP practice serving localvillage communities, striving to provide a high standard of care and serviceswithin a purpose built surgery.

The team consists of 3 nurses, 2 HCAs and 2phlebotomists. The nursing team works closely with other clinical andnon-clinical colleagues to promote seamless care and support for patients.

Our Lead Practice Nurse will oversee the inductionperiod and remain available for ongoing mentoring and support. Induction andtraining are intended to meet the needs of the individual but will be acombination of internal, on-line and external learning opportunities.

As a training practice for student nurses, we havethe experience to ensure all members of the team are supported to learn anddevelop within their role in the team. Members of the team are encouraged toextend their knowledge and skills so that we can develop the services we offerto our patients.

Main duties of the job

This job would suit somebody already working as anHCA in a GP surgery. However, we wouldalso like to hear from you if you are an HCA and have experience in other settingsand can bring relevant, transferable skills to this role.

Our HCAs offers a range of services and treatments,including: phlebotomy, taking BPs, ECGs, basic dressings, some immunisationsand injections, health promotion, and annual reviews for chronic diseasemanagement. In addition, the HCAs share responsibility for stock control,maintenance of equipment, clearing and cleaning clinical areas after use, andpreparation of laboratory samples for collection. We are looking for someone who is:-

Interested in all aspects of patient care within the scope of theHCA role

Computer literate and confident - we use EMIS Web

Able to manage their own time and workload

Willing to support and enable other members of the team

Able to complete the necessary administration work

Understanding the importance of all members of a practice team andtheir role in delivering patient care

Confident to form and express opinions in meetings; listening tothe views of others and willing to adopt new ways of working

Compassionate, conscientious, and willing to go the extramile" for patients

About us

The nursing team work closely with each other andalso with other clinical and non-clinical colleagues in the practice. Our aimis to support and encourage our staff to achieve their potential and to lookforward to coming to work each day.

As part of a rural community we are able to developa close relationship and knowledge of our patients, especially those with moreextensive needs who may be regular visitors to the surgery. This is importantto us all and maintaining and improving our patient services is the key driverfor the whole practice team.

In summary, we are looking for a new colleague whobecomes a friend - considerate, supportive, reliable and with a good sense ofhumour. If this is you, then we look forward to hearing from you.

Job responsibilities

The job description is attached separately.

Person Specification

Personal qualities and communication skills

• Excellent interpersonal skills to build and maintain effective relationships with patients and colleagues
• Able to communicate clearly and precisely and where there are barriers to understanding
• Demonstrate motivation, reliability and commitment to team working and the development of others
• Considerate, compassionate, ability to listen
• Tolerant and able to remain calm when under pressure
• Willingness to undertake education or training for both practice and service needs
• Willingness to undertake home visits to provide services to patients who are unable to attend the surgery
• Understanding of the importance of accountability and delegation within a team
• Good time-keeping, punctual
• Sense of humour
• Able to prioritise appropriately
• Organised and methodical
• Able to deal with occasional exposure to distressing circumstances or emotional events
• Able to cope with occasional exposure to aggressive and-or confrontational behaviour

Experience

• Patient - client care experience in a relevant environment
• Experience working with indirect supervision
• Understanding of the importance of clear communication via telephone, in person or in a group situation
• Experience of being a carer (other than a parent) or care-giver
• Experience in working in a GP practice or other relevant health or social care environment
• Knowledge of EMIS or other similar patient healthcare record system

Qualifications

• NVQ level 2 in Health and Social Care or equivalent qualification
• Care Certificate
• Certificate of competence in phlebotomy
• GCSE or equivalent in maths and English
• NVQ level 3 in Health and Social Care or equivalent
• Up-to-date basic life support training certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.