Healthcare Assistant

Sunderland GP Alliance; South Shields; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

South Tyneside and Sunderland NHS Foundation Trust in England is seeking a Healthcare Assistant to join the Community Ready and Reablement Unit. The role supports patients awaiting discharge and works within a multi-disciplinary team on the Transfer of Care Hub to help patients return home.

The post requires flexible shifts including days, nights and weekends. The unit opened Jan 2024 and aims to improve quality of service, with a relaxed environment to help patients and carers work toward their

Qualifications

• Maths and English at level 1 or above (GCSE A-E or equivalent).
• NVQ Level 2 qualification in health and social care / customer care or equivalent.
• Experience in customer services or caring role (paid or unpaid).
• Ability to communicate messages clearly to patients and colleagues.

Responsibilities

• Assist the registered practitioner in providing high quality compassionate patient care.
• Maintain patients' privacy and dignity at all times.
• Carry out tasks as delegated by the registered practitioner.
• Develop and maintain competences to support safe care.
• Contribute to a multi-disciplinary team and ward duties as required.

Skills

Communication skills

Customer care

Teamwork

IT skills

Education

Maths and English at level 1 or above

NVQ Level 2 qualification in health and social care

Job description

Go back South Tyneside and Sunderland NHS Foundation Trust

Healthcare Assistant

The closing date is 22 October 2026

We have an excitingopportunity within the Community Ready and Reablement Unit for a Health Care Assistant. This unit is part of theTrusts One step closer to home philosophy.

We are looking to appointenthusiastic and hard-working Health Care Assistants to work with themulti-disciplinary team on the Community Ready Unit.

This new post is anexciting opportunity to support patients awaiting discharge. The successfulcandidate will play a major part in helping patients achieve their desiredgoals to return home.

The Community Ready Unitoffers a relaxed environment for patients who are community ready and may beawaiting various community support. The successful candidate will work as partof our Transfer of Care Hub to support patients who are community ready tocontinue their rehabilitation potential. This exciting unit only opened January2024 and we are continually striving to improve the quality of the service weprovide.

The post holder would beexpected to work a rotation of days, nights, and weekends to meet changingservice needs. As a unit we are looking for enthusiastic, creative and positiveindividuals with outstanding communication skills. The unit offers a relaxedatmosphere to enable patients, and their carers work to desired goals in aquieter environment. If you feel ready for a new challenge, we are waiting tohear from you.

Main duties of the job

• To assist theregistered practitioner in providing high quality compassionate care andassistance to patients / relatives and their carers appropriate to their needs.-To comply with the Trusts vision, values and behavioural compact.
• Greet and receive patients, carers, and other visitors to theward/department in a courteous and compassionate manner.
• Act as a contact point for patients and carers so that they areinformed and provided with help appropriate to their needs.
• Orientate patients to the ward / department environment,providing appropriate verbal and written information to them about facilitiesand services.
• Able to contribute toward meetings.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

• We also provide access to high quality education, training, career progression and support.
• Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area.

• We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.

If you use AI,and it poses a risk to the integrity of your individual recruitment process, wemay withdraw your application at any stage of the process.

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

• To assistthe registered practitioner (or other healthcare practitioners) in providinghigh quality compassionate patient care and assistance to patients / relativesand their carers appropriate to their needs.
• Maintainpatients privacy and dignity at all times.
• Responsiblefor carrying out tasks as delegated by the registered practitioner who hasoverall accountability for delegating care.
• Continueto develop and maintain competences to support high quality safe care.
• Be aneffective part of the multi disciplinary team contributing to the departmentalobjectives.
• You willbe expected to contribute to house keeping and other ward duties as requirede.g. general tidiness, pre-determined stock levels are met and clinicalequipment is clean, working and stored correctly. Assist with admin & clerical duties asrequired.
• To complywith the Trusts vision, values, behavioural compact, as well as policies andprocedures.

Person Specification

Qualifications

• Maths and English at level 1 or above (GCSE A-E or equivalent).
• NVQ Level 2 qualification in health and social care / customer care or equivalent in any subject.

Physical Skills

• Ability to assist patients to move, as per Trust Moving and Handling Policy.

Experience

• Substantive customer services experience.
• Or
• experience of working in a caring role (paid or unpaid).

Skills and Knowledge

• Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
• Demonstrate good customer care skills and the ability to communicate effectively with the patients, carers and visitors.
• Presents self as courteous, respectful and helpful
• Basic keyboard and IT skills.
• Willingness to complete Competency Based Assessments and a Portfolio of evidence, in order to achieve the Care Certificate and any other training related to this role.
• Work effectively under direct supervision as part of a multi-disciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tyneside and Sunderland NHS Foundation Trust

£25,272 a yearincreasing to band 3 (£25,760-£27,476)