Healthcare Assistant

East of England Community Health and Care NHS Trust (Cambridgeshire); Norwich; On-site; GBP 26,000 - 27,000; Part time

Job summary

East of England Community Health and Care NHS Trust is hiring a part-time Healthcare Assistant (Band 3) for iCaSH Norwich. The 28.75 hours weekly post supports sexual health services, with duties spanning clinical assistance, phlebotomy, and health promotion.

Flexible patterns, probation, and inclusive recruitment are emphasized. The role requires confidentiality, compassionate care, and strong teamwork within a multidisciplinary environment.

Qualifications

• Evidence of good general education including literacy and numeracy.
• Care Certificate or willingness to undertake training on recruitment.
• Level 2/3 qualification in Health & Social Care or equivalent.
• STIF course – Core; IT literacy and willingness to learn.

Responsibilities

• Welcome patients and collect personal and clinical details with confidentiality.
• Assist with intimate examinations/procedures as directed by qualified staff after training.
• Provide contraception and HIV/STI information, risk advice and demonstrations.
• Provide phlebotomy services and support health promotion events.
• Undertake non-clinical duties and administrative support as required.

Skills

IT literacy

Multidisciplinary teamwork

Microscopy

Reading slides

Education

Care Certificate

STIF core

Tools

IDOX LILIE

Job description

Main area Health Care Assistant Sexual Health and Contracpetion Grade Band 3 Contract Permanent: 28.75 hours per week Hours

• Part time
• Flexible working

28.75 hours per week (28.75 hours per week, 08.30-18.15 Mon, Weds, Fri, 08.30-19.30 Tues and Thurs, 8.45-12.30 Saturday on rotation.) Job ref 448-AMB-8312162

Employer East of England Community Health and Care NHS Trust (Cambridgeshire) Employer type NHS Site iCaSH Norwich Town Norwich Salary £25,760 - £27,476 per annum, pro-rata Salary period Yearly Closing 11/10/2026 23:59 Interview date 22/10/2026

Band 3

East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.

Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.

By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Please note, our selection processes are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications is monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Please note all new starters will be subject to a 6 month probationary period.

Job overview

An exciting opportunity has arisen to join the team within iCaSH Norwich working in a substantive 28.75 hour per week post as a Healthcare Assistant. You will be working within our multi-disciplinary team.

We are looking for someone who is enthusiastic, enjoys providing excellent care and ensure patients are always put first. We want someone who wants to learn and develop.

Good time management skills and the ability to thrive in a busy environment are key. Excellent written & verbal communication abilities are a must. You will also maintain privacy, confidentiality, dignity, and ensure the patient is well looked after.

The post holder will support the delivery of healthcare for patients attending the integrated contraception and sexual health (iCaSH) service which is part of East of England Community Health & Care NHS Trust (EEC). This may include the supporting of patients who present with sexually transmitted infections, HIV/AIDS, contraception requirements and/or any other sexual health related problems.

Working Pattern: 28.5 hours to be worked over 08.30-18.15 Monday, Wednesday, Friday, 08.30-19.30 Tuesday and Thursday and 08.45-12.30 Saturdays on rotation. Hours to be discussed at interview

Please note interviews will take place at iCaSH Norwich, 1a Oak Street, Norwich NR3 3AE

'If we receive a high number of applications we reserve the right to close this vacancy at any point after 29th September 2026'

Main duties of the job

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients.

To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.

Provide a phlebotomy service for patients attending the services.

To support health promotion events when requested.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Working for our organisation

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Detailed job description and main responsibilities

The post holder must at all times, carry out his/her duties with regard to EEC NHS Trust Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients.

To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.

Provide a phlebotomy service for patients attending the services.

To support health promotion events when requested.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Person specification

Qualifications

• Evidence of good standard of general education including basic literacy and numeracy skills.
• Care Certificate or willingness to undertake at the earliest opportunity upon recruitment to post.
• Willingness to undertake further education and training /learn new skills as required.
• Level 2 or 3 qualification in Health & Social Care or equivalent.
• Sexually Transmitted Infection Foundation (STIF) course – Core.

Experience

• Experience of working in a health care environment.
• Experience of working with the public.
• Basic knowledge of and experience of IT systems such as Microsoft Office (2005 pr newer) Word, Excel, Outlook and internet navigation.
• Recent experience of working in a sexual and reproductive health service or equivalent
• Experience of working as part of a multidisciplinary team.
• Experience working with IDOX LILIE clinical system.

Skils

• Able to perform the full range of duties the role requires and dexterity to perform clinical duties.
• Capable of using equipment within a work environment following training.
• Experience of reading and interpreting microscopy slides, and ability to appropriately document associated findings if required by the service

Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

If you need this application in an offline format, please let us know.
Immigration Status – East of England Community Health and Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against eligible roles. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Our safe recruitment pre‑employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.

Redeployment - Please note that in the first instance priority for this vacancy will be given to staff who are on the Trusts Redeployment Register.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.

Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

ALL CORRESPONDENCE will be via the e‑mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.