Healthcare Assistant

Medneo UK; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private Medical Insurance (Bupa)

25 days holiday + bank holidays + long

Wellbeing Tools

Paid CPD & development

24/7 GP Access

Mental Health First Aiders

Blue Light Card & gym discounts

Cycle to work

MRI scan discount for friends & family

Job summary

medneo UK seeks a Healthcare Assistant at our London Diagnostic Centre to welcome and support patients, prepare them for MRI/Ultrasound procedures, and assist radiographers across multiple modalities. This fixed-term maternity cover involves a 37.5-hour week over 3 days, with a comprehensive benefits package and opportunities for CPD.

You will contribute to safe, patient-centered care while adhering to ISO and MHRA guidelines within a busy, supportive environment.

Qualifications

• Experience working with patients in a healthcare environment.
• Certified in phlebotomy or cannulation.
• Highly organised with a positive, can-do attitude and ability to manage workload.
• Excellent communication and people skills with patients and colleagues.

Responsibilities

• Welcome patients and assist with examination paperwork.
• Escort patients to waiting areas and prepare for procedures.
• Explain procedures, answer questions and reassure patients.
• Assist Radiographers in preparing patients for examinations.
• Support MRI safety and Radiation Protection regulations in daily tasks.
• Coordinate scheduling and room preparation for ultrasound and screening services.

Skills

Phlebotomy

Cannulation

Patient care

Communication skills

IT skills

Organised / time mgmt

Regulatory compliance

Job description

About Us

Location: Central London, Great Portland Street

Department:

London Centre

Location:

London Centre

Compensation:

£28,900 / year

Description

Both

About Us

Location: Central London, Great Portland Street

Fixed term contract: Maternity Cover 12 month contract

Hours: 3 shifts per week, across 7 days (no fixed days)

Shift times: 7:30am – 8:00pm (37.5 hours per week over 3 days per week, 12.5 hour per shift)

At medneo UK, we’re reshaping the future of diagnostic imaging. Our London Diagnostic Centre provides world-class MRI, CT, Ultrasound, and preventative health screening services, with a strong focus on quality, safety, and exceptional patient care.

We’re looking for Healthcare Assistant who want to make a difference, professionals who thrive in a busy, supportive environment and are passionate about delivering an outstanding patient experience every single day.

What's In It For You...

• Salary: £28,900pa
• Time to Recharge: 25 days holiday + bank holidays + up to 3 extra for long service
• Private Medical Insurance (Bupa) – includes pre-existing conditions
• Add-On Family Health Options and Life Assurance x5
• Dedicated Wellbeing Tools
• Career Growth: Paid CPD, structured development, internal promotions
• 24/7 GP Access + Mental Health First Aiders
• True Team Culture – You’re supported, heard, and never just a number
• Plus: Blue Light Card, gym discounts, cycle to work, cashback plans, Tastecard, Denplan, tech vouchers & more
• Discount for friends & family MRI scans in the London centre
• Inclusive, values-led culture that celebrates you

What You'll Be Doing...

Patient Care and Interaction

• Welcome patients and assist with the completion of examination-related paperwork.
• Escort patients to and from the waiting room, ensuring they are well-prepared for the procedure.
• Explain procedures clearly, answer questions, and offer reassurance to reduce patient anxiety.
• Assist Radiographers in preparing patients for examinations.
• Assist with manual handling as needed.
• Monitor appointment times and keep patients informed of delays or changes.

General Clinical Duties

• Take and record patients’ vital signs (observations) as part of the examination or aftercare process.
• Cannulate patients (if appropriately trained and certified).
• Monitor and manage patients post-examination, including drug-related aftercare.
• Ensure a good understanding and application of MRI safety and Radiation Protection regulations.

MRI-Specific Duties

• Screen patients for contraindications to MRI (e.g., metal implants, pacemakers), referring to radiographers as needed.
• Assist with preparation for contrast-enhanced MRI procedures (e.g., preparing contrast media, helping with cannulation setup under supervision).
• Help manage patient bookings, safety checklists, and documentation in line with local MRI safety protocols.
• Ensure MRI-safe practices are upheld, including adherence to magnetic safety zones.

Ultrasound-Specific Duties

• Support efficient scheduling and turnaround of appointments. Liaise with radiologist and book Ultrasound Examinations as required
• Prepare rooms and equipment for a variety of ultrasound scans (e.g., abdominal, obstetric, vascular).
• Chaperone patients during intimate examinations, ensuring dignity and privacy.
• Clean ultrasound probes and equipment between patients according to infection prevention guidelines.

Preventative Health Screening Duties

• Ensure that all queries are responded to timeously and patients scheduled as soon as possible for Health Screening packages
• Prepare all documentation and book all support services appointments (e.g. mammogram) at the preferred providers
• Assist the GP and chaperone and perform the pre consultation tests required as appropriately trained
• Compile all reports in preparation for the follow up consultations
• Maintain a professional, seamless patient pathway throughout the screening process.

Operational and Administrative Duties

• Accurately complete records in the RIS system and other documentation to support compliant scan day operations.
• Assist in sending reports and scheduling patient appointments as needed
• Accept, unpack, and manage deliveries; assist with regular stock takes and stock record maintenance.
• Support clinical audits in collaboration with the Quality and Risk Team.
• Adhere to policies, procedures, and report any suggested changes for improvement.
• Maintain confidentiality of all personal, medical, and financial information.

Quality and Compliance

• Deliver excellent customer service and maintain a professional, patient-focused approach.
• Understand and support the organization’s Quality Management System and ISO 9001:2015 standards.
• Comply with MHRA guidance and the IR(ME)R 2017 regulations where applicable.
• Contribute to the ongoing improvement of internal processes alongside the UK management team.

We would love to hear from you if you…

The requirements listed below are essential criteria. To have your application considered, you must be able to demonstrate that you meet all of the requirements listed below.

• Experience working with patients in a healthcare environment
• Certified in phlebotomy or cannulation
• Are a highly organised with a positive, can-do attitude, understanding your colleagues and patients’ needs, always going the extra mile with nothing being too much trouble
• You pride yourself on your attention to detail, efficiency and ability to take ownership and manage your own workload whilst working across a variety of different tasks
• Have excellent communication and people skills with ability to build strong positive relationships with all patients, colleagues and service providers.
• Have ability to prioritise conflicting deadlines, with a flexible approach to changing plans always delivering to a high standard.
• Are happy to adhere to medneo's corporate values, legal and regulatory policies and procedures.
• You are constantly thinking about how we can improve the way we do things and create an even better patient and colleague experience.
• Have strong IT skills across all Microsoft programmes.