Healthcare Assistant

Phl Group; Cambourne; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Bike2Work

Eye Tests

EAP 24/7

Recognition Awards

Family Friendly

Long Service

Menopause Support

Blue Light Card

Paid Sick Leave

Professional Development

Payroll Savings

Job summary

Phl Group is seeking an experienced Healthcare Assistant (HCA) for Cottenham Surgery in Cambridge. The role supports GPs and wider practice teams, performing phlebotomy, ECGs, wound care and vaccination support while maintaining high standards of patient-centred care.

The position is 22.5 hours per week with a pay rate of £15 per hour, offering opportunities for development within a friendly multidisciplinary team and exposure to a range of clinical duties in primary care.

Qualifications

• At least 2 years' experience as an HCA/HCSW in primary care.
• Care Certificate or equivalent qualification.
• Experience in phlebotomy, wound care and chronic disease management.
• Experience participating in incident, complaint, or investigation processes.
• Good understanding of safeguarding (Level 3), confidentiality, consent.
• Strong patient-centred care, communication, and teamwork.

Responsibilities

• Carry out new patient health checks and long-term condition reviews.
• Perform phlebotomy and blood collection.
• Perform and record ECGs.
• Provide wound care and dressings.
• Support vaccination clinics.
• Manage clinical samples and ensure proper storage.

Skills

Phlebotomy and wound care

Chronic disease management

Patient-centred care

Communication skills

Team work with multidisciplinary teams

Incident/complaint investigations

Education

Care Certificate or equivalent

Tools

SystmOne

Job description

Location: Cambridge

Hours: 22.5 hours per week

Pay: £15 per hour

We are looking for an experienced and compassionate Healthcare Assistant (HCA) to join our friendly multidisciplinary team within our GP practice, Cottenham Surgery, based in Cambridge.

This is an exciting opportunity for a motivated HCA who is passionate about delivering safe, high-quality and patient-centred care and who wants to play an important role in supporting the health and wellbeing of our patients.

Working alongside our GPs, nurses and wider practice team, you will provide a range of clinical and treatment-room services, while contributing to the continued development and effectiveness of our practice.

Key Responsibilities

• Carrying out new patient health checks and long-term condition reviews/work-ups.
• Undertaking phlebotomy and blood collection, including for patients attending warfarin clinics.
• Performing and recording ECGs.
• Providing wound care and simple dressings.
• Supporting B12 and flu vaccination clinics.
• Processing and managing clinical laboratory samples in accordance with practice procedures.
• Maintaining vaccine and cold-chain storage, monitoring and recording requirements.
• Supporting the assessment and monitoring of patients' health and wellbeing within your scope of competence.
• Maintaining accurate clinical records and completing relevant templates and coding on practice IT systems, including SystmOne.
• Ensuring consulting and treatment rooms are clean, appropriately stocked and ready for use.
• Following infection prevention and control, safeguarding, confidentiality, consent and health and safety procedures.
• Recognising and appropriately escalating changes in a patient's condition.
• Contributing to practice meetings, training, CPD and wider service development.
• Undertaking other reasonable duties in support of the practice and its patients.

About You

We are looking for an enthusiastic and reliable Healthcare Assistant who has:

Essential:

• At least 2 years' experience working as a HCA/HCSW within primary care.
• A Care Certificate or equivalent qualification.
• Experience in core clinical skills including phlebotomy, wound care and chronic disease management.
• Experience of participating in incident, complaint or investigation processes.
• A good understanding of adult and children's safeguarding, including Level 3 requirements.
• A strong understanding of patient-centred care, confidentiality, dignity, consent and choice.
• Excellent communication and interpersonal skills.
• The ability to work effectively as part of a multidisciplinary team while also working independently within your scope of competence.

Desirable:

• Previous experience using SystmOne.
• Experience within a GP practice or other primary care setting.
• Experience contributing to audit, governance and service improvement.

What We Are Looking For

Above all, we are looking for someone who is caring, professional, dependable and committed to providing an excellent patient experience.

You will need to be confident undertaking clinical duties within your competency, able to recognise when to seek advice or escalating concerns, and willing to contribute positively to the development of the practice.

Benefits

• Bike2Work Scheme. Save up to 42% on bikes & equipment
• DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
• Employee Assistance Program - 24 hour helpline. 24/7 support for counselling, legal, medical & more
• Employee Recognition. 'Extra Mile' Awards
• Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
• Long Service Award. Celebrating 5 & 10 years of service
• Menopause Support. HRT subscription covered & Menopause Pledge
• NHS Discount - Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
• Paid Sick Pay. 10 days per year
• Professional Development. Training, courses & team-building opportunities
• Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans

As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.

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