Health & Safety Team Lead - Technical Assessments

Once For All; Basingstoke; On-site; GBP 40,000 - 48,000; Full time

Job summary

Once For All is seeking a Team Leader to manage the Technical Assessment Team, delivering accurate, timely and compliant assessments while ensuring outstanding customer service. The role emphasizes people management, coaching, and maintaining SSIP compliance across a multi-stakeholder environment.

The Team Leader will recruit, induct and train new starters, monitor performance and customer satisfaction, and drive continuous improvement within the Customer Operations Management Team.

Qualifications

• People leadership experience leading a customer-facing or technical team.
• Health & Safety qualification (SSIP-recognised) such as NEBOSH General Certificate.
• Construction sector experience with health & safety knowledge.

Responsibilities

• Manage the Technical Assessment Team day-to-day, ensuring quality, compliance and KPIs/SLAs.
• Lead, coach and train team members, conduct regular 1:1s and address training gaps.
• Implement corrective actions from QA to ensure consistency and compliance.
• Recruit, induct and train new starters into the Technical Assessment team.
• Monitor customer satisfaction and maintain SSIP competence and CPD evidence.
• Collaborate with stakeholders and maintain strong internal/external relationships.
• Support team capacity by undertaking technical assessments as needed.
• Perform other duties as required by Once For All.

Skills

People leadership

Coaching & training

Team management

Customer service leadership

Education

A-level or equivalent

SSIP Registered Assessor

NEBOSH General Certificate

Tools

SSIP Assessor Training

Tech IOSH Membership

Job description

Once For All is seeking a Team Leader to manage the Technical Assessment Team, delivering accurate, timely and compliant assessments while ensuring outstanding customer service. The role emphasizes people management, coaching, and maintaining SSIP compliance across a multi-stakeholder environment.

The Team Leader will recruit, induct and train new starters, monitor performance and customer satisfaction, and drive continuous improvement within the Customer Operations Management Team.