Health Records Clerical Officer

NHS; Stockport; On-site; GBP 25,000; Full time

Job summary

An exciting opportunity has arisen for an enthusiastic individual to join the clerical team in the Health Records Department at Stockport NHS Foundation Trust. You will provide clerical support, ensuring excellent patient care in busy outpatient areas while being trained in various departmental functions.

Benefits

27-33 days of annual leave plus bank holidays

NHS pension scheme membership

NHS Staff discounts

Cycle to work scheme

Salary finance for loans and savings

Salary sacrifice schemes

Qualifications

• Experience of administrative processes.
• Customer Service or reception experience required.
• General knowledge of office/admin procedures.

Responsibilities

• Provide reception cover in multiple outpatient areas.
• Prepare Clinics accurately and in a timely manner.
• Answer Telephone enquiries and file case note folders.

Skills

Computer literacy

Organisational skills

Attention to detail

Flexibility

Customer Service

Education

4 GCSE or equivalent experience

Tools

Microsoft Office

Job description

Job summary

An exciting opportunity has arisen for a proactive and enthusiastic individual to join the clerical team in the Health Records Department at Stockport NHS Foundation Trust.

You will be responsible for providing a full clerical support service within the Health Records Department. The main focus of the role will be undertaking all process within the Clinic preparation and reception Team. Training in other areas of the department will be provided to support the whole Health Records service

Computer literacy and experience in the accurate inputting of data is an essential requirement for this post as are organisational skills . Methodical method of working and a keen eye for detail is crucial to this role.

Being flexible and adaptable to change is crucial to this particular role.

Training on in-house information systems however, will be provided.

Main duties of the job

To assist with the operation of Health Records Services across all areas of Stockport NHS Foundation Trust.

The main focus of this role is to provide excellent patient care on our very busy outpatient reception areas around the Trust. To prepare clinics accurately and in a timely manner.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

o Between 27-33 days of annual leave plus bank holidays

o NHS pension scheme membership

o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

o NHS Staff discounts

o Cycle to work scheme

o Salary finance - for loans, savings, budget planning and tips on managing debt

o Stockport Credit Union- for local financial advice

Details Date posted

04 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

362-A-25-7174769

Job locations

Stepping Hill Hospital

Poplar Grove

Stockport

SK2 7JE

Job description Job responsibilities

Main Duties and Responsibilities

• Provide reception cover in multiple outpatient areas
• Prepare Clinics
• Answer Telephone enquiries
• File case note folders

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Job description Job responsibilities

Main Duties and Responsibilities

• Provide reception cover in multiple outpatient areas
• Prepare Clinics
• Answer Telephone enquiries
• File case note folders

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person Specification Education & Qualifications Essential

• 4 GCSE or equivalent experience

Desirable

• RSA/IT/ECDL qualification or equivalent

Experience Essential

• Experience of administrative processes
• Customer Service or reception experience

Desirable

• Experience of NHS

Knowledge Essential

• General knowledge of office/admin procedures
• Experience of Microsoft Office

Desirable

• Knowledge of health records

Skills & Ability Essential

• Working on patient database, e.g. PAS, or similar patient database
• Good Understanding of absolute confidentiality/ GDPR
• Accuracy and attention to detail
• Flexibility to cope with changing needs of the role

Desirable

• Customer Service experience

Person Specification Education & Qualifications Essential

• 4 GCSE or equivalent experience

Desirable

• RSA/IT/ECDL qualification or equivalent

Experience Essential

• Experience of administrative processes
• Customer Service or reception experience

Desirable

• Experience of NHS

Knowledge Essential

• General knowledge of office/admin procedures
• Experience of Microsoft Office

Desirable

• Knowledge of health records

Skills & Ability Essential

• Working on patient database, e.g. PAS, or similar patient database
• Good Understanding of absolute confidentiality/ GDPR
• Accuracy and attention to detail
• Flexibility to cope with changing needs of the role

Desirable

• Customer Service experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Stockport NHS Foundation Trust

Address

Stepping Hill Hospital

Poplar Grove

Stockport

SK2 7JE

Employer's website

http://www.stockport.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Stockport NHS Foundation Trust

Address

Stepping Hill Hospital

Poplar Grove

Stockport

SK2 7JE

Employer's website

http://www.stockport.nhs.uk/ (Opens in a new tab)