Health Programs Administrator – Client Services

Voy; United Kingdom; On-site; GBP 21,000 - 25,000; Full time

Job summary

Morelife is commissioned by the NHS to provide digital programmes and services that support people in making healthier lifestyle choices. This full-time admin role involves managing referrals, handling client and stakeholder communications, and maintaining accurate records within data protection guidelines.

You will be part of the primary contact team, assisting clients to start their journey and ensuring timely follow-ups across multiple touchpoints.

Qualifications

• Experience handling inbound and outbound calls and managing personal data.
• Minimum 1 year as an administrator in a busy office.
• Excellent IT skills with Microsoft applications.
• High accuracy, literacy and numeracy with strong record-keeping.
• Strong organisational and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to take on new duties and adjust workloads.
• Passion for helping individuals achieve healthier lifestyles.

Responsibilities

• Handle all client and stakeholder correspondence via phone, email, letters and chat.
• Make proactive outbound calls to support the health lifestyles services.
• Input referrals into ReferAll from General Practices and NCMP pathways.
• Provide status updates to GP practices by email.
• Maintain accurate records and ensure governance and data protection.
• Follow touchpoints and contact clients who did not attend.
• Support the wider client services team as required.

Skills

Inbound outbound calls

Microsoft Office

Data handling

Communication skills

Organisational skills

Attention to detail

Interpersonal skills

Team player

Tools

ReferAll

Job description

Morelife is commissioned by the NHS to provide digital programmes and services that support people in making healthier lifestyle choices. This full-time admin role involves managing referrals, handling client and stakeholder communications, and maintaining accurate records within data protection guidelines.

You will be part of the primary contact team, assisting clients to start their journey and ensuring timely follow-ups across multiple touchpoints.