Health Lifestyles Client Services Coordinator

Voy; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Morelife is commissioned by the NHS to provide digital programmes and services that help people change their behaviours and improve their overall health and wellbeing. This is a full-time role with hours of 37.5 per week.

You will be part of the primary contact team, managing referrals, keeping accurate records, and supporting clients through their journey with weight loss and healthier lifestyle changes. Data governance and cross-team collaboration are essential.

Qualifications

• Experience handling inbound/outbound calls and personal data.
• At least 1 year in a busy office environment.
• Excellent IT skills and proficiency with MS Office.
• High accuracy, literacy and numeracy abilities.
• Strong organisational, co-ordinating and interpersonal skills.
• Excellent verbal and written communication.
• Ability to work independently and as part of a team.

Responsibilities

• Manage all correspondence to and from clients and professional stakeholders via phone, email, letters and chat.
• Make proactive telephone calls using motivational interviewing techniques.
• Input referrals into ReferAll from General Practices and NCMP pathways, and manage applications and referrals to the programmes.
• Provide feedback to General Practices on participation status and outcomes.
• Ensure clients and stakeholders are contacted at agreed touchpoints during the service.
• Proactively contact clients who did not attend or complete the programme.
• Carry out data entry and maintain accurate records and databases.
• Maintain information governance and data protection standards.
• Support the wider client services team and carry out ad hoc duties as required.

Skills

Call handling

IT proficiency

Literacy & numeracy

Organisational skills

Communication skills

Interpersonal skills

Team player

Data management

Tools

Microsoft Office

CRM software

Job description

Morelife is commissioned by the NHS to provide digital programmes and services that help people change their behaviours and improve their overall health and wellbeing. This is a full-time role with hours of 37.5 per week.

You will be part of the primary contact team, managing referrals, keeping accurate records, and supporting clients through their journey with weight loss and healthier lifestyle changes. Data governance and cross-team collaboration are essential.