Health Navigation (Receptionist/Administrator)

BrisDoc Healthcare Services; Bristol; On-site; GBP 12,000 - 15,000; Part time

Job summary

An established healthcare provider is looking for a dedicated Health Navigator to join their team in Bristol. This role is perfect for someone with excellent customer service skills and a passion for helping others in a busy healthcare environment. As a Health Navigator, you will be the first point of contact for patients, assisting them in accessing the right services and ensuring a welcoming atmosphere at the practice. Your responsibilities will include managing patient administration, booking appointments, and supporting the clinical team. Join a supportive organization that values its employees and is committed to providing exceptional care to the community.

Benefits

Flexible working hours

Employee development programs

Supportive work environment

Qualifications

• GCSE in English required; customer service experience preferred.
• Strong computer skills and attention to detail are essential.

Responsibilities

• Answering calls and managing patient queries efficiently.
• Registering patients and handling prescription requests accurately.
• Providing administrative support to ensure smooth workflow.

Skills

Customer Service

Teamwork

Attention to Detail

Communication Skills

Microsoft Office

Education

GCSE standard (or equivalent) with grade C or above in English

Tools

Clinical System

Microsoft Word

Microsoft Excel

Job description

Main area Administrative Grade Salary Ranges: 0 - 15,000 Contract 6 months (Fixed term 6 months) Hours Part time - 20 hours per week (Working Monday - Friday between 08:00 - 18:30, shifts to be discussed at interview) Job ref Health Navigation

Employer BrisDoc Healthcare Services Employer type Private Sector Site Charlotte Keel Medical Practice Town Bristol Salary £13.00 per hour Closing 03/01/2025 23:59

Salary Ranges: 0 - 15,000

Job overview

We are seeking to recruit an additional Health Navigator (Receptionist/Admin) on a fixed term contract for 6 months. You will have excellent customer service and team-working skills, and ideally have experience working in a busy, people-facing healthcare environment.

You will assist and direct patients in accessing the appropriate service and project a positive and welcoming image to visitors at the Practice.

You will help support reception and administrative processes within the practice and take on additional tasks as requested to support smooth and efficient workflow for the patient, clinical team and others involved in the healthcare of the patient.

You will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures.

Main duties of the job

• Answering the telephone within agreed timescales with a professional and pleasant manner.
• Dealing with patient administration and queries both personal and via telephone accurately, efficiently and effectively.
• Registering patients on the clinical system whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely. Completing new patient registration packs.
• Accurately taking messages including patient details, contact details and specifics of the message and convey to the appropriate person using appropriate methods of communication dependant on urgency.
• Booking appointments, rescheduling appointments, signposting and prioritising patients using the clinical system.
• Taking appropriate and accurate demographic/personal details of patients to include disabilities, carer status and other details relating to equality and diversity.
• Dealing with prescription queries effectively and in a timely way. Completing patient requests for repeat medication accurately and within the practice standards.
• Following all start up and close down procedures daily to ensure security of the IT system and buildings.
• Processing and distributing incoming and outgoing print mail and emails.
• Retrieving, copying and filing general paper documents.
• Providing clerical/administrative assistance to leadership team, including data processing, filing, photocopying and scanning.

Working for our organisation

BrisDoc is a proud provider of NHS Healthcare. We have been delivering ‘patient care, by people who care’ for over twenty years.

We run an exciting range of Primary Care Services, including an Urgent Care Service, GP Practices, and the Homeless Health Service. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year to over one million people across Bristol, North Somerset & South Glos.

We’re a Social Enterprise and an Employee-Owned Business. This means the decisions we make are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, and improving the social and economic status of our population. Our ‘Community Fund’ is a staff lead team who work closely with health-based charitable causes, both local and international, to invest time and money in improving the lives of people in disadvantaged communities.

By joining BrisDoc, you will be part of an innovative organisation that prides ourselves on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer.

Detailed job description and main responsibilities

Job Description:

• Answering the telephone within agreed timescales with a professional and pleasant manner.
• Dealing with patient administration and queries both personal and via telephone accurately, efficiently and effectively.
• Registering patients on the clinical system whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely. Completing new patient registration packs.
• Accurately taking messages including patient details, contact details and specifics of the message and convey to the appropriate person using appropriate methods of communication dependant on urgency.
• Booking appointments, rescheduling appointments, signposting and prioritising patients using the clinical system.
• Taking appropriate and accurate demographic/personal details of patients to include disabilities, carer status and other details relating to equality and diversity.
• Dealing with prescription queries effectively and in a timely way. Completing patient requests for repeat medication accurately and within the practice standards.
• Following all start up and close down procedures daily to ensure security of the IT system and buildings.
• Taking delivery of stock supplies, being mindful of delivery instructions such as refrigeration requirements and acting upon them.
• Processing and distributing incoming and outgoing print mail and emails.
• Retrieving, copying and filing general paper documents.
• Providing clerical/administrative assistance to leadership team, including data processing, filing, photocopying and scanning.
• Using the clinical system effectively to inform clinical staff of relevant information relating to their patient.
• If called upon, and following training, assisting the clinical staff with emergency first aid and basic life support.
• Dealing with situations involving unwell and vomiting patients and bereaved/distressed/verbally or physically aggressive visitors in line with policies and training.
• Dealing with any blood and urine specimens safely and in line with infection control policy ensuring they are safely stored and ready for collection.
• Managing financial transactions in line with set protocols.

Person Specification:

• Educated to GCSE standard (or equivalent) with grade C or above in English.
• Good general computer skills – experience of using Microsoft office e.g. word, excel.
• Excellent attention to detail and accuracy skills.
• Excellent written and verbal communication skills.
• Ability to adjust communication skills to meet the needs of the recipient.
• Able to work within a team and take instruction as required.
• Ongoing commitment to personal development and self-motivated.
• Able to use own initiative.
• Able to maintain confidentiality at all times with regards to staff and patients.
• Able to quickly establish rapport and credibility with others in the team.

Qualifications and Training

• Educated to GCSE standard (or equivalent) with grade C or above in English.
• Experience in a Customer Service or similar role.
• Qualification/certificates in Customer Service/Administration.

Knowledge Skills and Experience

• Good general computer skills – experience of using Microsoft office e.g. word, excel.
• Excellent attention to detail and accuracy skills.
• Able to work within a team and take instruction as required.
• Significant and recent experience of working in Customer care in a front-line role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.