Health Improvement Assistant

Livewell Southwest; Devon and Torbay; On-site; GBP 11,000 - 17,000; Part time

Job summary

Livewell Southwest is seeking a Health Improvement Assistant to provide clerical and IT support within the Wellbeing Team. You will handle calls, assist with website and social media updates, arrange meetings and events, and deliver a high standard of customer service across a 7-day service.

The role requires strong communication skills, experience with Microsoft Office, and the ability to work as part of a team while maintaining confidentiality.

Qualifications

• Experience in administrative environment and using computerised data systems.
• Experience in a health care environment.
• Knowledge of NHS issues and Data Protection legislation.
• Educated to NVQ 2 level or equivalent.

Responsibilities

• Answer telephone calls, take messages and pass to the relevant person/department within 8am–6pm.
• Deal with routine enquiries in a pleasant and helpful manner.
• Assist with editing and updating the website and social media profile.
• Arrange appointments, meetings and events for the service and coordinate bookings.
• Produce minutes and action notes from meetings and distribute accordingly.
• Undertake general admin tasks (scanning, photocopying, printing, laminating).
• Use electronic systems to enable effective management of service areas.

Skills

Verbal communication

Written communication

Teamwork

Data entry

Initiative

Confidentiality

Time management

IT literacy

Flexibility

Education

NVQ 2 or equivalent

Tools

Microsoft Office

Microsoft Word

Microsoft Excel

Job description

If you possess good computer skills, includinga working knowledge of Microsoft Office packages, and have experience of socialmedia and digital channels, and have excellent communication skills, bothverbal and written, as well as finding enjoyment in helping people, then keepreading!

An exciting opportunity has arisen in the WellbeingTeam at Livewell Southwest for a Health Improvement Assistant. You will assist in providing a professional,quality and customer-focused health improvement services for Livewell Southwest. We are passionate about the work we do inengaging people to lead healthier lives and we are looking for someone who iswilling to go the extra mile to help us achieve this.

Interviewdate: 11th November

Main duties of the job

Answer telephone calls, taking messagesand passing on accurately to the relevant person/department. Manning thetelephone between the hours of 8am and 6pm.

Dealing with routine enquiries in apleasant and helpful manner, communicating relevant information to customers,stakeholders and referring to others as appropriate.

Assist with editing and updating ourwebsite and our social media profile.

Arrange appointments, meetings andevents on behalf of the service, making bookings where necessary and ensuringall equipment, documentation and paperwork is available, in conjunction withline manager where required.

Produce minutes and action note frommeetings and distribute accordingly.

Undertake general admin tasks such as scanning,photocopying, printing & laminating etc.

Use electronic systems to enableeffective management of service areas.

Please note that this role is not eligible for sponsorship under the Skilled Worker route.

All Livewell staff are expected to be able and willing to work across a 7 day service.

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Job responsibilities

11.JOB DETAILS

Please see additional documents for the whole job description as it wouldn't fit in the box.

JobTitle -

Health Improvement Assistant

Band -

2

Locality -

Base -

Mount Gould Admin Block

Hoursof Work -

24 hours weekdays within the hours of 8am to 6pm

Responsibleto -

Office Manager

1. JOB PURPOSE

To deliver an effective and competentlevel of clerical and IT support and consistently deliver a client-focusedservice which promotes good customer service and effective working relationships.

The job will require communicationsthrough several channels including telephone, email, postal service, and socialmedia.

The job description and personspecification are an outline of the tasks, responsibilities and outcomesrequired of the role. The job holder will carry out any other duties as mayreasonably be required by their line manager.

The job description and personspecification may be reviewed on an on-going basis in accordance with thechanging needs of the Wellbeing Team and the organisation.

Knowledge and Skills

• Good writing, data entry and telephone skills ensuring accuracy.
• Ability to work effectively as part of a team.
• Able to work on own initiative, organising and prioritising own workload to set deadlines.
• Understanding of and commitment to equality of opportunity and good working relationships.
• Ability to communicate verbally, in writing to a good level.
• Ability to work effectively as part of a team.
• An ability to maintain confidentiality and trust.
• Good time keeping.
• Flexible approach to work.
• Organised, efficient and accurate.

Experience

• Previous experience of working in an administrative environment using computerised data systems.
• Experience of working in a health care environment.
• Awareness of a range of Health Services provisions.
• Working knowledge of Microsoft Office including Word and Excel.
• Knowledge of NHS issues.
• Understanding of Data Protection legislation.

Qualifications

• Educated to NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.