Health Club Concierge & Front Desk Dynamo

Soho House via Caterer.com; Kilmersdon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Team meal whilst on shift prepared by

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan (up to 2 dependents)

Dental Plan (up to 2 dependents)

Birthday Day Off after 1 year

Up to 50% Staff Discount on Cowshed &/

Job summary

Soho House via Caterer.com is seeking a Health Club Receptionist to provide a warm, professional welcome to members and guests. You will manage check-ins, bookings, and inquiries while delivering exceptional service to support the daily operation of the health club.

This role requires excellent communication, attention to detail, and the ability to work in a fast-paced wellness and fitness environment. A range of benefits and ongoing training are offered.

Qualifications

• Experience in reception/front-of-house or customer service in hospitality.
• Excellent communication and a professional manner.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome members and guests, ensuring a friendly and professional experience.
• Manage check-in and check-out processes for members and day visitors.
• Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
• Manage bookings for spa treatments, personal training sessions, and group classes.
• Process payments for services, memberships, and retail products accurately.
• Maintain a tidy and welcoming reception and lobby area.
• Communicate with fitness, spa, and housekeeping teams to ensure smooth operations.
• Support membership sales by providing information and tours to prospective members.
• Uphold confidentiality and data privacy.

Skills

Front desk experience

Guest service

Booking systems

Phone handling

Tools

POS systems

Booking software

Job description

Soho House via Caterer.com is seeking a Health Club Receptionist to provide a warm, professional welcome to members and guests. You will manage check-ins, bookings, and inquiries while delivering exceptional service to support the daily operation of the health club.

This role requires excellent communication, attention to detail, and the ability to work in a fast-paced wellness and fitness environment. A range of benefits and ongoing training are offered.