Health Care Assistant - Phlebotomist

Bourn Surgery; Cambourne; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bourn Surgery in Cambourne is seeking a Phlebotomist to join the practice multidisciplinary team. You will perform venepuncture, take vitals, and support the nursing team while ensuring clinic rooms are prepared and stocked.

You will maintain accurate patient records, handle samples, and assist with audits and local service improvements as required. A caring, team-focused approach is essential.

Qualifications

• Venepuncture performed in accordance with practice protocols.
• Maintain accurate clinical notes in patient records.
• Experience with the general public in a healthcare setting.
• Able to follow clinical policy and procedures.
• Strong communication and IT skills; telephone manner and time management.

Responsibilities

• Obtain patient consent for blood collection.
• Perform venepuncture per practice protocols.
• Maintain accurate patient records on Systmone/TPP systems.
• Label, package and store samples correctly.
• Maintain specimen log and liaise with laboratory staff.
• Ensure timely delivery of samples to the lab.
• Restock rooms at end of surgery.
• Take routine vitals (height, weight, BP, etc.).
• Support nursing team and participate in audits and local initiatives.

Skills

Venepuncture

Record accurate clinical notes

Experience with the general public

Experience in healthcare setting

Communication skills

IT skills

Telephone manner

Time management

Teamwork & autonomy

Interpersonal skills

Policy & procedure adherence

Education

Care Certificate (Skills for Care and Skills for Health) or equivalent

Good general education

Tools

Systmone

Office/Outlook

Job description

Job summary

Working under the direction of the lead nurse and as part of the practice multidisciplinary team, the post-holder will be responsible for performing venepuncture, as requested by the clinical team, to the entitled patient population. In addition, the phlebotomist will be expected to support the nursing team on an as required basis. This will include:

• Ensuring our clinic rooms are stocked and prepared for each day
• Manage the stock levels and support the ordering of required stock

In conjunction with other team members, the post-holder will be prepared to cover the work of colleagues when they are absent through annual leave or illness.

Main duties of the job

The following are the core responsibilities of the phlebotomist. There will be occasions where you will be required to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Obtaining patient consent for the collection of a blood sample
• Perfoming venepunture in accordance with practice protocols
• Maintaining accurate patient records on TPP Systemone
• The correct labelling, packaging and storing of samples
• Effective use of the specimen log, resolving any discrepancies
• Ensuring samples are sent to the laboratory in a timely manner
• Maintaining an effective liaison with the laboratory staff at Addenbrookes
• Working collaboratively with the nursing team, seeking guidance when necessary for patient related matters
• Restocking of rooms at end of surgery
• Taking vitals i.e. routine measurements like height, weight, and blood pressure (along with pulse, temperature, and respiration rate)

In addition to the primary responsibilities, the nursing assistant may be requested to:

• Participate in practice audit as directed by the audit lead
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the practice
• Complete opening and closing procedures in accordance with the duty rota

Any other duties appropriate which may be requested

About us

The culture at Bourn is to offer the highest quality medical care with dignity, respect, compassion, and empathy. The aim of the partners and manager is to create an environment that supports the teams well-being, professional development and create a positive and rewarding workplace. We are all here to provide a professional, caring and friendly service to our patients and each other.

Our vision is to work in partnership with our patients and staff to provide the best Primary Care service possible working within local and national governance, guidance and regulations. Our practice ethos is to strive towards a partnership between patients and health professionals based on mutual respect, holistic care, continuity of care to help patients manage health and prevent illness.

Job responsibilities

The following are the core responsibilities of the phlebotomist. There will be occasions where you will be required to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Obtaining patient consent for the collection of a blood sample
• Perfoming venepunture in accordance with practice protocols
• Maintaining accurate patient records on TPP Systemone
• The correct labelling, packaging and storing of samples
• Effective use of the specimen log, resolving any discrepancies
• Ensuring samples are sent to the laboratory in a timely manner
• Maintaining an effective liaison with the laboratory staff at Addenbrookes
• Working collaboratively with the nursing team, seeking guidance when necessary for patient related matters
• Restocking of rooms at end of surgery
• Taking vitals i.e. routine measurements like height, weight, and blood pressure (along with pulse, temperature, and respiration rate)

In addition to the primary responsibilities, the nursing assistant may be requested to:

• Participate in practice audit as directed by the audit lead
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the practice
• Complete opening and closing procedures in accordance with the duty rota

Any other duties appropriate which may be requested

Please note we CANNOT accept applications from candidates who require sponsorship.

Person Specification

Experience

Essential

• Venepuncture
• Ability to record accurate clinical notes
• Experience of working with the general public
• Experience of working in a healthcare setting
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• Experience of working in a primary care environment
• Competent in the use of Office and Outlook
• Systmone user skills

Qualifications

Essential

• Good standard of general education
• Care Certificate (Skills for Care and Skills for Health) or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note we CANNOT accept applications from candidates who require sponsorship.