Health Care Administrator

NHS; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity is available for a full-time HealthCare Administrator at a leading medical practice in Telford. This engaging role involves providing top-notch reception and administration duties, working closely with patients and health care professionals. The successful candidate will be an essential part of the team, ensuring smooth operations and a positive experience for all patients.

Qualifications

• Experience in general practice is preferred.
• Knowledge of Emis clinical systems.
• Strong communication and teamwork abilities.

Responsibilities

• Greet and assist patients and health care professionals.
• Manage incoming telephone calls and patient queries.
• Book, cancel, and reschedule appointments.
• Maintain patient confidentiality at all times.

Skills

Excellent communication skills

Teamwork

Flexibility

Education

General Practice experience

Knowledge of Emis clinical systems

Job description

An exciting opportunity has arisen for a full-time HealthCare Administrator to join our friendly, supportive, forward-thinking ReceptionTeam.

Main duties of the job

The successful candidate will be expected to have a professional approach to reception and administration duties, you will be a vital addition to the smooth running of the practice. You will be at the forefront of the practice, being the first point of contact for patients and visitors. Hours of work will be between 8am 6pm over Monday to Friday and the occasional Saturdays.

About us

Stirchley Medical Practiceis based in South East Telford, and serves a population of approximately 25000.We work over 2 sites. We have a large primary care team. We value the importance of the team working,and are a supportive practice, encouraging all our staff to partake in regularbreaks/ social events etc.

Job responsibilities

Greet and assist patients and health care professionals in a friendly, and empathetic manner.

Manage incoming telephone calls, ensuring prompt and courteous responses to patient queries.

Book, cancel, and reschedule appointments efficiently using the clinical system.

Care Navigate patients to the right appointment at the right time.

Maintain patient confidentiality at all times.

Provide accurate and relevant information.

Encourage patients to use the online booking system to book appointments and make medication requests

Respond to the needs of clinicians during surgery

Liaise with other health care professionals

Person Specification

Qualifications

• General Practice experience is preferred. Knowledge of Emis clinical systems.

Skills

• Excellent communication skills. Able to work as part of a team, independently & be flexible.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.