Health and Therapy Team Administrator

NHS; Exeter; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dedicated healthcare team as a Health & Therapy Team Administrator, where your meticulous organizational skills will support nurses and enhance the delivery of high-quality care. In this role, you will manage essential administrative tasks, ensuring smooth operations within a charity focused on supporting young people with vision impairment and complex needs. Your ability to communicate effectively and handle confidential information will be vital as you contribute to a compassionate environment that prioritizes the well-being of young individuals. This position offers a rewarding opportunity to make a meaningful impact in the lives of those who need it most.

Qualifications

• Strong communication skills and attention to detail are crucial.
• Experience in administrative roles within health or therapy environments.

Responsibilities

• Provide administrative support to the Health and Therapy Team.
• Manage correspondence, diary, and filing systems for the department.

Skills

Communication Skills

Attention to Detail

Organizational Skills

IT Skills

Confidentiality

Education

Good general numerical and literacy skills

Experience in educational settings

Tools

Microsoft Office

Databridge

Job description

We are seeking a meticulous and highly organised Health & Therapy Team Administrator to join our healthcare team. You will be responsible for providing administrative support to our team of nurses while ensuring the smooth operation of the department. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Main duties of the job

To provide administrative and secretarial support to the Health and Therapy Team and other Directorate if required

To contribute to the delivery of high quality health care provision at the InFocus Charity

About us

Welcome to InFocus, a charity dedicated to supporting young people with vision impairment and complex needs. Based in Exeter, in the beautiful southwest of England, we offer a range of education, care, therapy, and support services for those who need them most.

Our services cater to young people with all levels of vision impairment, multi-sensory impairment, and a wide range of complex needs.

Our services include:

A specialist day and residential college (16-25)

A Residential Care Centre at St Davids House providing a full and active life for young adults needing nursing or social care.

Adult Day Care Services, Jigsaw, allowing adults to enjoy activities and social contact with the full support of trained staff, five days a week

Supported Living houses offering independence with just the right amount of support in four different properties on the edge of Exeter

Supported internships, work placements and work opportunities

Education and community outreach

Job responsibilities

To provide a comprehensive secretarial service for the Health and Therapy Team, including:

Managing and organising correspondence and reports

Sorting, scanning and archiving records.

Maintaining filing and disposing of confidential material correctly

Diary management including booking appointments, arranging clinics, multi-disciplinary meetings, preparation of agendas and minute taking if required

Receive and escort Health & Therapy related visitors

To answer the telephone and take accurate messages and communicate effectively with young people, other professionals and carers, whilst maintaining strict confidentiality

To provide secretarial and administrative duties to other departments if required

To promote the learning, health, care and wellbeing of the young people by working in collaboration with the health promotion/health team at InFocus Charity

To maintain and input information as appropriate to the health records, fulfilling the requirements of InFocus Charity and in line with current legislation

Ensure that the Managing Information System (MIS) data is updated to a high quality standard

To design, implement and evaluate, in collaboration with others, computerised records

To input and collate data reports tpo support analysis of statistics and trends (eg young people sickness record, drug management audits of clinics).

To use systems to monitor clinics; arrange appointments for young people well in advance, ensuring all relevant information is sent to appropriate stakeholders and outcomes monitored

To design and maintain robust systems for reviewing health related paperwork and to ensure it is in place

To provide secretarial support in developing health and therapy related training packages and workbooks for staff

Person Specification

Qualifications

• Good general numerical and literacy skills
• Excellent IT skills with a working knowledge of Microsoft Office

Experience

• Knowledge and experience
• Experience of working with a broad range of people;
• Experience of working with spread sheets
• Able to work using their own initiative
• Skills and ability
• Ability to demonstrate attention to detail and accuracy;
• Adaptable with excellent verbal and written communication skills;
• Polite and helpful telephone manner;
• Ability to handle confidential and sensitive issues in an appropriate manner;
• Ability to prioritise workload and meet deadlines
• A willing and flexible attitude;
• Enthusiastic, self motivated and assertive;
• High level of tact, diplomacy and initiate;
• Helpful and friendly manner
• These criteria are those that enhance a person's capacity to do the job and are expected to be acquired once in employment.
• Knowledge and experience:
• Knowledge and experience of working in an educational setting, in a similar or relevant role
• Knowledge and experience in using Databridge
• Working with people who have a disability
• Knowledge and experience of working in a health and/or therapy related environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.