Head Waiter / Waitress

Crudo; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Crudo, a vibrant Latin American restaurant, seeks a Lead Waiter/Waitress in London. This role involves overseeing service staff, training new hires, and ensuring customer satisfaction. We're committed to fostering our team's growth and offer a dynamic environment with flexible shifts. Join us for an immediate start!

Benefits

Service charge benefits

Qualifications

• Advanced English language skills required.
• Strong leadership and organisational skills.
• Experience in service operations and customer engagement.

Responsibilities

• Oversee service staff and ensure high dining standards.
• Assist in training new staff on service protocols.
• Handle complex customer inquiries and service issues.

Skills

Leadership

Customer Service

Communication

Problem Solving

Job description

Lead Waiter / Waitress. **Job Description:** As a Lead Waiter/Waitress at Crudo, you are responsible for overseeing the service staff and ensuring that all aspects of the dining experience meet our high standards. You will assist with training new staff, manage customer interactions, and help coordinate service to ensure a seamless operation.. **Responsibilities:**. - Service Execution & Leadership: Serve food and beverages promptly and accurately and support other members of the wait staff during shifts. - Training: Assist in training new wait staff on service protocols and customer service standards.. - Service Oversight: Monitor and ensure timely delivery of orders and address any service issues.. - Customer Engagement: Handle complex customer inquiries and complaints, ensuring a positive dining experience.. - Quality Control: Ensure that food and beverages are presented according to restaurant standards.. - Shift Coordination: Help coordinate shift activities and assignments to ensure efficient service.. - Reporting: Provide feedback to management on service issues, staff performance, and customer feedback.. . **Progression to Restaurant Supervisor:**. - Demonstrate strong leadership and organisational skills.. - Successfully train and mentor new staff members.. - Show proficiency in managing service operations and addressing customer issues effectively.. - Exhibit a deep understanding of restaurant operations and the ability to take initiative.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Monday-Sunday 6-10hr shifts for 4-5 days a week
Salary: £13 – £17 hourly
Benefits: Including Service charge
Starting time: Immediate start!

About Crudo:

We are a casual Latin American restaurant with three locations in London. We are growing fast, we like to support the team members' growth and career development.