Head Waiter/Waitress

White Rabbit Projects; Cambridge; On-site; Full time

Job summary

Join a fast-growing team as a Head Waiter/Waitress at a leading hospitality company. You will be the face of the restaurant, ensuring exceptional service and creating memorable experiences for guests. We value integrity, excellence, and innovation, providing a supportive culture and opportunities for growth. If you are passionate about hospitality and ready to take initiative, we want to hear from you!

Benefits

Delicious meals at work

Discounts across WRP restaurants

Access to cycle to work scheme

Wellbeing initiatives

Qualifications

• Passion for hospitality and commitment to service excellence.
• Proactive and entrepreneurial mindset with strong communication skills.

Responsibilities

• Ensure every guest feels welcome and valued.
• Deliver exceptional service and anticipate guest needs.
• Maintain high standards of service and attention to detail.

Skills

Hospitality

Communication

Interpersonal Skills

Attention to Detail

Entrepreneurial Mindset

Job description

At White Rabbit Projects, we believe that hospitality is at the core of everything we do. Our commitment to providing exceptional service and creating memorable experiences for our guests is the driving force behind our success. We are a team of dedicated individuals who share a passion for excellence and a belief in doing the right thing, always. If you're a natural leader with a passion for hospitality and a commitment to pursuing excellence, we want you to join our team as a Head Waiter/Waitress.

What will I be doing?

As a Head Waiter/Waitress, you will be the face of our restaurant, ensuring that every guest feels welcome and valued. You will take pride in delivering exceptional service, anticipating the needs of our guests, and going above and beyond to create a dining experience that exceeds expectations. Essentially, you will embody our 4 core values:

• Hospitality is at Our Core: We believe in creating a warm and welcoming atmosphere where every guest feels at home. Your role is to embody this spirit, ensuring that each guest's dining experience is memorable and enjoyable.

• We Do the Right Thing: Integrity is paramount. You will be expected to act with honesty and fairness in all interactions, consistently making decisions that are in the best interest of our guests, your team, and the company.

• We Pursue Excellence: We are committed to delivering the highest standards of service. You will be expected to maintain a strong attention to detail, from the moment guests arrive until they leave, striving to exceed expectations at every opportunity.

• We Are All Entrepreneurs: We encourage innovation and initiative. You will be empowered to think creatively, solve problems on the spot, and contribute ideas that enhance the overall guest experience and improve operational efficiency.

What are we looking for?

• A passion for hospitality and a commitment to doing the right thing for our guests and team.
• A dedication to excellence, with a keen eye for detail and a desire to continuously improve.

• A proactive, entrepreneurial mindset—someone who takes initiative and looks for opportunities to enhance the guest experience.

• Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.

• Experience in a similar role is a plus, but we value attitude and willingness to learn above all.

WHAT DO WE OFFER?

Aside from an OTE hourly rate from £15.10 per hour, we pride ourselves in offering:

• A supportive, people-focussed culture.

• Delicious meals whilst you’re at work and discounts across WRP restaurants in your free time.

• Wellbeing initiatives such as access to cycle to work scheme and Hapi our benefits platform.

In addition to all the above, joining the White Rabbit Projects family opens the door for so much possibility. We are a fast-growing team which means you will have ample opportunities to set up processes, share your expertise and learn until your heart (and brain) is content!

If you're passionate about hospitality, committed to doing the right thing, driven to pursue excellence, and ready to embrace your entrepreneurial spirit, we would love to hear from you.