Head Waiter - Southbank

Caravan Restaurants; Greater London; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Free meals

Dining discount

Coffee discount

Wellbeing support

Financial education

Leadership training

Dining voucher

Internal career progression

Job summary

Caravan Southbank in London is opening a new, larger venue and seeks an exceptional Head Waiter to own a section and guide the team to do the same. You should be kind, confident, high-energy and passionate about great food and drinks, and delivering an unforgettable guest experience with your team.

You'll join Caravan as we launch a two-floor restaurant with multiple bars, creating opportunities to make your mark from day one and grow within the business.

Qualifications

• Own a section and guide your team to deliver exceptional hospitality.
• Maintain Caravan service standards across food and drinks.
• Develop personal skills and knowledge to mentor others.

Responsibilities

• Take full ownership of your section during service.
• Ensure consistent delivery of food, drink and service standards.
• Support and supervise team members to create welcoming experiences.
• Collaborate with the wider restaurant team to optimise guest satisfaction.

Skills

Food service

Team leadership

Guest experience

Staff coaching

Job description

Head Waiter - Hiring now!

CaravanSouthbank, London

Overallearnings up to 16.70

Full time

This November,we’re opening our tenth, and biggest Caravan at the Southbank. And we’relooking for an exceptional Head Waiter to both own a section, but guide your team to do the same. We’re aftersomeone kind, confident, high-energy and genuinely passionate about what theydo, and sharing that passion with others. Someone who knows good food, fine drinks and gets a kick out working in ateam and giving your guests the best experience possible.

You’ll be joiningCaravan as we open a special new restaurant, with two floors, multiple bars andplenty of opportunity to make your mark from day one.

The role

As Head Waiter, you’llwork with the full team to make sure every service runs brilliantly wheneveryou’re in the building. That means engaging in the Caravan culture, hospitality, working with all departments to make sure every one ofyour guests that leaves the restaurant has the best experience possible.

What you'll be doing as Head Waiter

• Ensure our food, drink, and service standardsare consistently delivered
• Taking full ownership of your section andhelping guide your team to create the kind of hospitality people want to come back for
• Developing your own skills & knowledgeand sharing that knowledge with your team
• Supporting your team members; making sureeveryone feels welcome, and smashing each service as a team
• Working closely with the wider restaurantteam to give every guest the best experience possible

Why Caravan?

Since 2010, we’vebeen serving well-travelled food, specialty coffee and drinks inspired byflavours and ideas from around the world.

We’re a business built around curiouspeople. People who care about what they do, look out for each other and aren’tafraid to try something new. With more openings ahead and a big focus ondeveloping our own people, there’s plenty of room to grow with us too.

Plus, when you workat Caravan you enjoy:

• Free meals & drinks when on shift
• 50% dining discount with up to 4 mates
• 20% coffee retail discount
• Extensive wellbeing support
• Financial health education & support
• Leadership training and development
• A dining voucher when you start, on yourbirthday and your work anniversary, to spend in any of our restaurants
• Real career progression - 80% of ourmanagement roles are filled internally

Our values

We live byfour core values, and our Head Waiter, and every team member would live, promote androle model them:

• All welcome - We make space for everyone atour table
• No boundaries - Grow, develop and thrive, justa little bit each day
• Caravan of Love - Bring the energy, and bepart of the change you want to see in the world
• Well-travelled - Be curious; learn, taste,experiment and share that knowledge with those you meet along the way

Sustainability

We're all inon both environmental and social sustainability practices. Every team memberplays their part in maintaining our B-Corp certification targets.

Diversity &Inclusion

Everyone'swelcome at Caravan. We respect individual differences in identity, culture andexperience, with our team, and with every guest.