Head Waiter - Southbank

Caravan Restaurants | B Corp™; Greater London; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Free meals & drinks on shift

50% dining discount with up to 4 mates

20% coffee discount

Wellbeing support

Leadership training and development

Dining vouchers on start/birthday/work

Internal career progression

Job summary

Caravan Restaurants | B Corp™ is hiring a Head Waiter at our Southbank restaurant in London. You will own a dining section, lead a team and help deliver outstanding hospitality and guest experiences. We’re seeking someone kind, confident, and energetic who loves great food and drink and thrives in a team setting.

You’ll oversee service across two floors, work with all departments, and play a key role in maintaining Caravan’s culture and standards from day one.

Qualifications

• Experience leading a dining section
• Strong team leadership and training
• Passion for hospitality and guest experience

Responsibilities

• Ensure standards are consistently delivered
• Take ownership of your section and guide your team
• Develop your skills and share knowledge
• Support team members and ensure welcoming environment
• Collaborate with wider restaurant team to deliver best guest experience

Skills

Leadership

Team management

Guest experience

Food & drinks knowledge

Communication

Job description

Head Waiter - Hiring now!

Caravan Southbank, London

Overall earnings up to 16.70

Full time

This November, we're opening our tenth, and biggest Caravan at the Southbank. And we're looking for an exceptional Head Waiter to both own a section, but guide your team to do the same. We're after someone kind, confident, high-energy and genuinely passionate about what they do, and sharing that passion with others. Someone who knows good food, fine drinks and gets a kick out working in a team and giving their guests the best experience possible.

You'll be joining Caravan as we open a special new restaurant, with two floors, multiple bars and plenty of opportunity to make your mark from day one.

The role

As Head Waiter, you'll work with the full team to make sure every service runs brilliantly whenever you're in the building. That means engaging in the Caravan culture, hospitality, working with all departments to make sure every one of your guests that leaves the restaurant has the best experience possible.

What You'll Be Doing As Head Waiter

• Ensure our food, drink, and service standards are consistently delivered
• Taking full ownership of your section and helping guide your team to create the kind of hospitality people want to come back for
• Developing your own skills & knowledge and sharing that knowledge with your team
• Supporting your team members; making sure everyone feels welcome, and smashing each service as a team
• Working closely with the wider restaurant team to give every guest the best experience possible

Why Caravan?

Since 2010, we've been serving well-travelled food, specialty coffee and drinks inspired by flavours and ideas from around the world.

We're a business built around curious people. People who care about what they do, look out for each other and aren't afraid to try something new. With more openings ahead and a big focus on developing our own people, there's plenty of room to grow with us too.

Plus, When You Work At Caravan You Enjoy

• Free meals & drinks when on shift
• 50% dining discount with up to 4 mates
• 20% coffee retail discount
• Extensive wellbeing support
• Financial health education & support
• Leadership training and development
• A dining voucher when you start, on your birthday and your work anniversary, to spend in any of our restaurants
• Real career progression - 80% of our management roles are filled internally

Our values

We live by four core values, and our Head Waiter, and every team member would live, promote and role model them:

• All welcome - We make space for everyone at our table
• No boundaries - Grow, develop and thrive, just a little bit each day
• Caravan of Love - Bring the energy, and be part of the change you want to see in the world
• Well-travelled - Be curious; learn, taste, experiment and share that knowledge with those you meet along the way

Sustainability

We're all in on both environmental and social sustainability practices. Every team member plays their part in maintaining our B-Corp certification targets.

Diversity & Inclusion

Everyone's welcome at Caravan. We respect individual differences in identity, culture and experience, with our team, and with every guest.