Head Waiter Bacchanalia London Competitive

Caprice Holdings Ltd; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Dining discount

Early pay

Maternity/Paternity leave

Cycle to work

Refer-a-friend bonus

Language classes

Recognition bonuses

Private medical

Life assurance

Employee Assistance Program

Pension scheme

Job summary

Caprice Holdings Ltd in Mayfair’s Berkeley Square invites a seasoned Head Waiter to lead our front-of-house team, delivering exceptional service in an avant-garde dining environment. You will oversee dining operations, mentor staff, handle guest inquiries, and contribute to private events with a focus on consistency and warmth.

Join a prestigious collection, benefit from dining discounts across Caprice restaurants, early pay, maternity/paternity leave, and a pension scheme, while working in a

Qualifications

• Proven experience as Head Waiter or similar front-of-house role in hospitality.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage fast-paced environments and multiple tasks.

Responsibilities

• Oversee day-to-day dining operations and service standards.
• Supervise and mentor waitstaff; maintain positive work environment.
• Handle guest inquiries and resolve issues promptly.

Skills

Front-of-house leadership

Customer service

Organizational skills

Interpersonal skills

Problem-solving

Communication

Tools

Reservation systems

Job description

Bacchanalia, situated in Berkley Square in Mayfair, is a culinary haven celebrated for its avant-garde approach to gastronomy, elegant ambiance, and commitment to culinary mastery. As a beacon of innovative dining, Bacchanalia offers a curated experience that fuses creativity with timeless elegance that is inspired by the ancient Greco-Roman feasts of old. Walking inside transports you to another world as you are surrounded by dazzling statues designed by Damien Hirst, as well as 2,000-year-old pieces.

We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant.

Key Responsibilities:

• Oversee the day-to-day operations of the dining area, ensuring high service standards.
• Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Assist in training and development programs for front-of-house staff.
• Monitor reservation systems and seating arrangements to optimize guest flow.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements:

• Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and basic administrative tasks.

Benefits:

• 30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair) & The Ivy Collection
• Access to early pay, savings tools & financial coaching via Stream
• Enhanced maternity & paternity leave
• Cycle to work scheme and refer-a-friend bonuses up to £1,000
• English language classes, length of service awards & employee recognition bonuses
• Private medical and life assurance for senior leaders
• Employee Assistance Programme
• Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.