Head Waiter

Canlis; Windermere; On-site; GBP 32,000; Full time

Job summary

An established industry player in the luxury hospitality sector is seeking a dedicated Restaurant Server to join their team. This role involves delivering exceptional dining experiences, managing food orders, and ensuring guest satisfaction. The ideal candidate will possess strong organizational skills and a commitment to high-quality service. With a focus on teamwork and flexibility, you will thrive in a dynamic environment, contributing to a seamless dining experience for guests. Join a prestigious establishment that values its employees and offers a range of perks, including company events and discounts.

Benefits

Canteen

Company Events

Company Pension

Discounted or Free Food

Employee Discount

Free or Subsidised Travel

Gym Membership

On-site Parking

Qualifications

• Experience in waiting roles, ideally in hotel dining service.
• Knowledge of food safety and sanitation regulations.

Responsibilities

• Runs a section of the restaurant to a high standard.
• Processes food orders and payments on EPOS.
• Follows safety procedures to ensure safety of guests.

Skills

Organizational Skills

Time Management

Attention to Detail

Customer Service

Food Safety Knowledge

Ability to Work Under Pressure

Flexibility

Education

Food Hygiene Qualification

Tools

EPOS System

Job description

Company Description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels, and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

1. Runs a section of the restaurant to a high standard throughout the guest’s full dining experience.
2. Shows flexibility and adaptability in working breakfast, lunch, and dinner shifts.
3. Sets up the restaurant before dinner service according to the table plan.
4. Opens tables on EPOS before dinner service, recording allergies or special requests.
5. Understands the menu and makes necessary amendments for allergens.
6. Communicates guest issues with the management team and kitchen.
7. Processes food orders and payments on EPOS.
8. Takes drinks orders and processes them on EPOS.
9. Processes vouchers on EPOS.
10. Charges bills to guest rooms accurately.
11. Prepares tea and coffee to guests' requirements.
12. Presents and explains the wine list layout to guests.
13. Seats guests confidently and explains how the menu works.
14. Serves dishes confidently, with explanations from the kitchen.
15. Calls away dishes to the kitchen efficiently.
16. Clears tables with elegance.
17. Reads guests confidently and adapts table-side manner accordingly.
18. Follows safety procedures to ensure safety of guests and colleagues.
19. Represents the restaurant positively on hotel grounds.
20. Communicates clearly with guests to manage expectations without misleading.
21. Takes pride in and maintains the provided uniform.
22. Sets a good example for junior staff.
23. Understands food hygiene and its importance in the restaurant.
24. Supports the management team in restaurant operations.
25. Contributes to guest profiles for returning guests.
26. Handles end-of-night banking and shift handovers.

Qualifications

• Food hygiene qualification is essential or willingness to undertake it promptly.
• Previous experience in waiting roles, ideally within a hotel dining service.
• Excellent organizational and time management skills.
• Attention to detail and commitment to high-quality service.
• Knowledge of food safety and sanitation regulations.
• Ability to work efficiently under pressure.
• Flexibility to work early mornings, evenings, weekends, and holidays.
• Ability to act as a First Aid Aider or Fire Warden.

Additional Information

Salary: £31,005

Gratuities are allocated based on development tiers, with average levels projected around £550 per month.

Hours: 45 hours per week.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking

Relocation assistance may be available.

Staff transport provided free between staff houses and hotel.