Head Waiter

Relais & Châteaux - Italia / Italy; Windermere; On-site; GBP 32,000; Full time

Job summary

Join a prestigious establishment where you will be part of a dedicated team providing exceptional dining experiences. As a key member of the restaurant staff, you will ensure that every guest enjoys a seamless and delightful meal, showcasing your attention to detail and commitment to high-quality service. This role offers the opportunity to work in a dynamic environment, engaging with guests and contributing to their memorable experiences. With flexible shifts and a supportive team, this position is perfect for those passionate about hospitality and eager to grow in their career.

Benefits

Canteen

Company events

Company pension

Discounted or free food

Employee discount

Free or subsidised travel

Gym membership

On-site parking

Qualifications

• Experience in waiting roles, ideally in hotel dining services.
• Strong knowledge of food safety and sanitation regulations.

Responsibilities

• Run a section of the restaurant to a high standard.
• Communicate guest issues with management and kitchen.
• Process food orders and payments accurately.

Skills

Organizational skills

Time management

Food safety knowledge

Customer service

Flexibility

Education

Food hygiene qualification

Tools

EPOS system

Job description

Company Description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels, and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

1. Runs a section of the restaurant to a high standard throughout the guest’s full dining experience.
2. Shows flexibility and adaptability in working breakfast, lunch, and dinner shifts.
3. Sets up the restaurant before dinner service according to the table plan.
4. Opens tables on EPOS ahead of dinner service, recording any allergies or requests.
5. Understands the menu and any amendments needed for allergens.
6. Communicates guest issues with the management team and the kitchen.
7. Processes food orders and payments on EPOS.
8. Takes drinks orders and processes them on EPOS.
9. Processes vouchers on EPOS.
10. Charges bills to guest’s rooms accurately.
11. Prepares tea and coffee to guest’s requirements.
12. Presents and explains the layout of the wine list to guests.
13. Seats guests confidently in the restaurant and explains how the menu works.
14. Serves dishes confidently using the correct explanations from the kitchen.
15. Calls away dishes to the kitchen efficiently.
16. Clears tables with elegance.
17. Reads guests confidently and understands the table-side manner they may expect.
18. Understands safety procedures and follows them to ensure guest and colleague safety.
19. Represents the restaurant positively while on hotel grounds.
20. Communicates clearly with guests to manage expectations and avoid misleading.
21. Takes pride in and looks after the provided uniform.
22. Sets a good example for Chef de Rangs and Commis Waiters.
23. Has a good understanding of food hygiene and its importance in the restaurant.
24. Supports the management team in the smooth running of the restaurant.
25. Contributes to guest profiles for returning guests.
26. Handles end-of-night banking and shift handovers.

Qualifications

• Food hygiene qualification is essential or willingness to undertake it promptly.
• Previous experience in waiting roles, ideally within hotel dining services.
• Excellent organizational and time management skills.
• Attention to detail and commitment to high-quality service.
• Strong knowledge of food safety and sanitation regulations.
• Ability to work efficiently in a high-pressure, fast-paced environment.
• Flexibility to work early mornings, evenings, weekends, and holidays.
• Ability to act as a First Aid Aider or Fire Warden in emergencies.

Additional Information

Salary: £31,005

Gratuities are allocated on a points basis, depending on development tiers. Average levels are projected from £550 per month.

Hours: 45 hours per week.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking

Relocation assistance may be available.

Staff transport provided free between staff houses and hotel.