Head Waiter

Bacchanalia; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Bacchanalia, a renowned culinary destination in London, seeks a Head Waiter to lead its esteemed front-of-house team. This role is critical in overseeing dining operations, training staff, and ensuring exceptional guest experiences. Ideal candidates will have solid hospitality experience and a passion for service excellence.

Benefits

Generous dining discount across Group restaurants

Progression opportunities within the Group

28 days holiday, increasing with service

Referral bonuses through 'Recommend a Friend' scheme

Exclusive discounts for various services

Recognition and rewards programs

Qualifications

• Proven experience as a Head Waiter or similar role in hospitality.
• Strong organizational and interpersonal skills.
• Ability to manage tasks in fast-paced environments.

Responsibilities

• Oversee day-to-day operations of the dining area.
• Supervise and mentor waitstaff.
• Handle guest inquiries and assist in training programs.

Skills

Leadership

Communication

Problem-solving

Organization

Job description

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Bacchanalia, situated in Berkley Square in Mayfair, is a culinary haven celebrated for its avant-garde approach to gastronomy, elegant ambiance, and commitment to culinary mastery. As a beacon of innovative dining, Bacchanalia offers a curated experience that fuses creativity with timeless elegance inspired by the ancient Greco-Roman feasts of old. Walking inside transports you to another world, surrounded by dazzling statues designed by Damien Hurst, as well as 2,000-year-old pieces.

We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant.

Key Responsibilities:

1. Oversee the day-to-day operations of the dining area, ensuring high service standards.
2. Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.
3. Handle guest inquiries and concerns with professionalism and prompt resolution.
4. Collaborate with the management team to organize and execute private events and functions.
5. Assist in training and development programs for front-of-house staff.
6. Monitor reservation systems and seating arrangements to optimize guest flow.
7. Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements:

1. Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry.
2. Strong organizational, communication, and interpersonal skills.
3. Exceptional problem-solving abilities and a proactive approach to operational challenges.
4. Ability to work in a fast-paced environment and manage multiple tasks efficiently.
5. Familiarity with reservation systems and basic administrative tasks.

Benefits include:

• Generous discount off your bill (including drinks) when dining in one of our restaurants across the Group.
• Unrivalled opportunities for progression across the Group.
• 28 days holiday, increasing with length of service up to 5 extra days.
• Recommend a friend scheme with great bonuses per individual referral.
• Exclusive access to discounts including money off gym memberships, travel, online shopping, gadgets, and more.
• Reward programmes, long service awards, and staff recognition and incentives.

Join our team and be part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity are recognized, valued, and encouraged.