Head Waiter

Peoplebank; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discount 50%

Friends & family 30% discount

Wage access via Stream

Refer a Friend bonus

Training & development

Career progression

Wellbeing support

Hotel partner room rates

Job summary

Savoy Grill by Gordon Ramsay in London is seeking a Head Waiter/Waitress to lead a dining section with passion for exceptional guest experiences.

You will open/close shifts, supervise juniors, coach the team, and leverage wine knowledge to elevate service standards in a luxury environment.

Qualifications

• Excellent product knowledge in food and wine.
• Experience in running a dining section and supervising junior staff.
• Strong leadership and guest service orientation.

Responsibilities

• Run a dining section and open/close shifts.
• Supervise and motivate junior team members.
• Coach the team to maintain high service standards.
• Ensure memorable guest experiences through wine and food knowledge.
• Collaborate with management to meet performance targets.

Skills

Guest experience

Section ownership

Team motivation

Interpersonal skills

Wine knowledge

Education

WSET Level 2

Job description

Home to hundreds of years of Hollywood and history, the Savoy Grill restaurant has seen some of the world’s most famous faces pass through its gilded doors within the legendary Savoy Hotel. Savoy Grill by Gordon Ramsay is the very definition of ‘gourmet glamour.’

Guests can choose from an array of classic dishes including Gordon’s signature Beef Wellington and Rum Baba, flambéed at the table for a little bit of dining drama. A fantastic showcase of the highest quality British produce.

We have a fantastic opportunity for a motivated Head Waiter/Waitress to join our passionate team at the Savoy Grill by Gordon Ramsay at the iconic Savoy Hotel.

What you do as a Head Waiter/Waitress:

• You pride yourself on having excellent product knowledge in both food and wine and going the extra mile to create memorable guest experiences
• You’re confident to run a section, open and close shifts, supervise and motivate the junior members of the team
• You’re passionate about wine and ideally hold WSET L2 qualification
• Your attention to detail ensures consistency and your keen desire to coach the team enhances their knowledge and confidence
• You thrive on teamwork and support the management team to guarantee guests always leave with a fully positive dining experience
• You’re keen to use your interpersonal skills, energy, and passion for food and wine to ensure the highest standards and performance targets are constantly achieved

What’s in it for you:

• Competitive Pay Rate
• A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses
• 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses
• Employees can instantly access up to 50% of basic wages earned before payday via Stream
• Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply)
• Access to our world-class training & development opportunities globally
• Progress your career through a multi-site and multi-brand, best in class global restaurant group
• Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment
• Preferential Room Rates at Gordon Ramsay Restaurants partner hotel
• MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more

At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.

We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.