Head Waiter

MJMK Restaurants; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Restaurant discount

Referral bonus

Career progression

Mental health support

Pension plan

Extra holidays

Maternity/paternity pay

Job summary

MJMK Restaurants is seeking a Head Waiter for Casa London Bridge to lead exceptional front-of-house service and guide guests through a memorable dining experience.

Based at our flagship location, you will manage a busy two-floor, 200+ cover dining room, working closely with kitchen, bar and door teams to maintain high standards and a positive team culture. Growth opportunities exist as we expand in 2025.

Qualifications

• Proven experience as Head Waiter or senior front-of-house role in a high-quality restaurant.
• Strong customer service skills with ability to handle enquiries and complaints effectively.
• Ability to train new team members and share updates on service standards.
• Confidently presenting menu and guiding guests through dining experience.
• Excellent communication and leadership during service with kitchen/bar/door teams.

Responsibilities

• Lead service as head waiter and ensure all steps and standards are followed.
• Coordinate with kitchen, bar and door teams to ensure seamless service.
• Support wait staff during service and resolve issues quickly.
• Train new team members and share updates on service standards.
• Foster a positive, collaborative team culture through mentorship.

Skills

Guest service leadership

Front-of-house experience

Storytelling & menu

Leadership by example

Communication with guests

Team player

Training staff

Wine & cocktails knowledge

Continuous learning

Attention to detail

Kitchen/bar coordination

Job description

Head Waiter Candidate Requirements:

• Passionate about delivering exceptional guest experiences with a warm and professional attitude
• Proven experience as Head Waiter or in a senior front-of-house role within a high-quality restaurant
• Skilled in storytelling and confidently introducing guests to the menu, enhancing their dining experience
• A natural leader who leads by example and sets the standard for best-in-class hospitality
• Strong communicator with the ability to handle guest enquiries, feedback, and complaints effectively
• A proactive team player who supports waiters during service and helps resolve issues quickly
• Confident guiding the team through service, ensuring all steps and standards are followed
• Takes responsibility for training new team members and sharing updates on service standards
• Deep knowledge of food, wine, and cocktails, and able to communicate details with confidence and clarity
• Passionate about ongoing learning and development, both personally and within the team
• Highly organised and attentive to detail, maintaining a clean and well-run dining area
• Works closely with kitchen, bar, and door teams to ensure seamless coordination during service
• Supports Assistant Restaurant Managers with opening and closing duties
• Helps foster a positive, supportive team culture through effective communication and mentorship

What We Offer Our Head Waiter:

• 50% discount across all MJMK restaurants
• £500 referral bonus for recommending a friend
• Opportunity to develop your career growth with MJMK Restaurants
• Mental health & well-being support with Hospitality Action who can offer free advice and counselling if you’re struggling at work or at home.
• Enhanced maternity and paternity pay after your first year with us
• Extra day’s holiday every year you’re with us, up to 33 days
• Enhanced pension plan after 5 years with us

About Casa

Our journey began in 2018 with the launch of Casa do Frango in London Bridge – a Portuguese grill concept inspired by Marco’s Portuguese heritage and fond memories of his upbringing in Southern Portugal. Offering a menu of fresh, wood charcoal-grilled dishes in a warm atmosphere, it quickly became a local favourite. Building on this success, we were fortunate to be able to expand Casa to the neighbourhoods of Mayfair (2022) and Victoria (2023).

We’re looking for a Head Waiter to join our team at Casa London Bridge, our flagship restaurant, where you will play a key role in for delivering unforgettable guest experiences and help us continue to grow.The site welcomes around 3000 guest each week, we’re a thriving 200+ cover space spread across two floors, including a charming private dining room. Since opening in 2018, we’ve earned rave reviews from critics like Jay Rayner and Marina O’Loughlin, and we’re just getting started.

We are passionate about creating memorable experiences for our guests and nurturing a positive, energetic work environment for our team. After winning Disruptor Brand at the 2023 Peach 20/20 Hero & Icon Awards and Emerging Concept at the MCA Hospitality Awards 2023, there’s never been a better time to join us. With our expansion continuing in 2025, career progression opportunities are endless.

About MJMK Restaurants

MJMK Restaurants own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a fine dining restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin Star, named No. 17 on the World’s 50 Best Restaurants list.

In 2022, we launchedLisboeta, a premium restaurant in Fitzrovia with renowned Portuguese chef patron Nuno Mendes. 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair - our second collaboration with Santiago Lastra - and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star.

In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7thin the Top 100 list, followed by KOL at number 50 and Lisboeta at 93rd place.