Head Waiter

DoubleTree by Hilton Woking; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Exclusive hotel discounts

Extra day off for your birthday

Wellbeing support

Free meals on duty

Learning and development opportunities

Health benefit schemes

Pension Scheme & Life Assurance

Discounts in F&B outlets

Job summary

The Trafalgar St. James (Crimson Hotels) is seeking a Head Waiter to deliver five-star dining experiences in a luxury setting.

You will welcome guests, take and serve orders, and confidently upsell menu items while coordinating with kitchen, bar and restaurant teams to maintain service standards. Previous luxury hospitality experience is desirable but not essential, as full training and support will be provided.

Qualifications

• Excellent communication skills and attention to detail.
• Ability to work effectively as part of a team.
• Warm, welcoming attitude and genuine passion for hospitality.

Responsibilities

• Deliver exceptional service and create memorable dining experiences.
• Welcome guests, take and serve food and beverage orders, and upsell menu items.
• Respond to guest requests with professionalism and attention to detail.
• Coordinate with kitchen, bar and restaurant teams to ensure smooth service.
• Develop knowledge of menus, ingredients, allergens, beverages and service standards.

Skills

Communication skills

Attention to detail

Teamwork

Hospitality passion

Customer service

Job description

The Trafalgar St. James

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

The Trafalgar St. James London, Curio Collection by Hilton

is a five-star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End it offers an iconic London experience. The hotel’s vibrant venue, Rockwell Bistro & Wine Bar, offers a curated menu of modern dishes, expertly crafted cocktails, and an extensive wine selection, all set within a bold and stylish space that delivers a dynamic day-to-night experience.

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

Why Join Crimson Hotels?

We Believe Great People Deserve Great Perks

• Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand
• Extra Day Off for Your Birthday – Because your day matters
• Employee Assistance Programme and wellbeing
• Free refreshments and freshly cooked meals while on duty
• Learning and development opportunities for career progression
• Health Benefit schemes
• Recognition and reward schemes
• Pension Scheme & Life Assurance
• Discounts in our F&B Outlets

What your day will look like?

As a Head Waiter, you will deliver exceptional service and create memorable dining experiences for our guests while maintaining our 5-star service standards. You will welcome guests, take and serve food and beverage orders, confidently recommend and upsell menu items, and respond to guest requests with professionalism and attention to detail. Working closely with the kitchen, bar and restaurant teams, you will play an important part in ensuring every service runs smoothly. You will also develop a strong knowledge of the restaurant's menus, ingredients, allergens, beverages and service standards so that you can confidently assist guests with their choices.

What You’ll Bring?

You’ll have good communication skills, attention to detail and the ability to work effectively as part of a team. You’ll bring a warm and welcoming approach, a positive attitude and a genuine passion for hospitality.

Previous restaurant or luxury hospitality experience is desirable but not essential, as full training and support will be provided. We welcome applications from candidates who are enthusiastic about delivering an excellent guest experience.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.