Head Veterinary Receptionist

British Veterinary Association; Caernarfon; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading veterinary practice as a Reception Supervisor, where you'll manage and support the reception team while ensuring an exceptional experience for pets and their owners. Located in beautiful Caernarfon, you'll enjoy a strong work-life balance with 6.6 weeks of annual leave and many employee benefits.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Excellent communication skills.
• Positive and proactive attitude.
• Experience in team leadership.

Responsibilities

• Lead and support the reception team.
• Manage the reception area and handle inquiries.
• Ensure efficient reception processes.

Skills

Communication

Leadership

Problem Solving

Job description

We're seeking an individual with excellent communication skills, a positive and proactive attitude, and a passion for leadership. The ideal candidate will thrive in an environment where colleagues value and support one another, while ensuring a great experience for both pets and their owners.

This dynamic role combines general reception duties with supervisory and leadership responsibilities, such as managing reception staff, ensuring efficient reception processes, and addressing complex client or guest inquiries. They will be the first point of contact and ensure a positive and efficient experience for visitors and Patients alike.

Key duties include:

Lead and support the reception team, providing guidance, training, and development opportunities.

Manage the reception area, ensure its cleanliness and order, and maintain appropriate equipment and supplies.

Greet visitors, handle inquiries, make reservations, and address complaints.

Answer and forward phone calls, take messages, and communicate with internal and external parties.

Maintain patient records, update appointment systems, and manage documentation.

Address inquiries, resolve issues, and escalate to appropriate personnel when needed.

Will be responsible for cash handling, processing payments, and Debt management.

Join a practice you are proud to be a part of

Cibyn Veterinary Clinic is a purpose-built, single-site small animal practice. Our team includes 7 first opinion vets who balance consulting and operating duties, supported and encouraged to pursue their clinical interests. We have a Medicine certificate holder, vets working towards ECC and Exotics certificates, and on-site referral ophthalmology with 3 AVP Ophthalmologists. Our nursing team consists of 8 qualified RVNs, supported by a dedicated team of ACAs and receptionists. We proudly manage our own out-of-hours work on-site.

Location and Lifestyle

Located in the charming walled town of Caernarfon, nestled between the Eryri (Snowdonia) mountains and the stunning beaches of Anglesey and the Llyn Peninsula, our area is perfect for outdoor enthusiasts. Enjoy activities such as mountain running, lake and sea swimming (even in winter!), and beach walks with friends. We ensure our team has ample time off to enjoy the beautiful surroundings. Conveniently, we are 1.5 hours by road to Manchester or Liverpool and 30 minutes to Holyhead for ferries to Ireland.

Your shift pattern

You'll work an average of 38 hours per week, scheduled across two early shifts and three late shifts between the hours of 8:00 AM and 7:00 PM

In addition to a competitive salary, you will benefit from:

6.6 weeks annual leave

Additional annual leave for your birthday which will be added to your holiday allowance

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Cycle to work scheme

Initiatives focused on employee wellbeing

Non-accidental injury support

Learning and development opportunities via the IVC Evidensia Academy

Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

Pension scheme

Discounted staff pet care

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.