Head Receptionist (Reception Team Leader/Manager)

Pertemps; Royal Leamington Spa; On-site; GBP 30,000 - 31,000; Full time

Job summary

A healthcare facility in Leamington Spa is seeking a Head Receptionist to lead the reception team and manage patient interactions. The ideal candidate will have at least 1 year of NHS experience, exceptional organisational skills, and the ability to maintain a calm environment. This role promises a supportive workplace with various employee benefits, including additional leave and a company pension.

Benefits

Additional Leave

Company Events

Company Pension

Cycle to Work

Free Parking

Wellbeing Program

Sick Pay

Qualifications

• Minimum 1 year of NHS experience required.
• Experience in leading or managing a team.
• Strong organisational and multitasking skills are essential.

Responsibilities

• Lead and mentor the reception team across a 5-day schedule.
• Manage high volumes of calls and patient interactions.
• Oversee appointment bookings and maintain communication between teams.

Skills

NHS experience

Leadership experience

Organisational skills

Interpersonal skills

Proficiency in clinical IT systems

Microsoft Office

Job description

Role

Head Receptionist / Reception Team Leader (Manager) – GP Surgery, Leamington Spa

Location: GP Surgery – Leamington Spa

Hours: 37 hours per week, Monday to Friday

Working window: 7:45am – 6:00pm

Salary: £30,000 – £31,000 per year

Additional Pay: Performance Bonus

About the Role

We are a forward-thinking, patient-focused GP Surgery in Leamington Spa seeking a confident and compassionate Head Receptionist / Reception Team Leader to join our close-knit team.

As the first point of contact for our patients, you’ll lead by example—offering a welcoming, calm, and organised presence. You’ll guide patients to the most appropriate clinicians, supervise a small team of five, and oversee the day-to-day operation of our busy front desk.

This varied role includes managing calls, booking appointments, and handling a steady stream of administrative duties. With strong communication, computer literacy, and a professional phone manner, you’ll inspire your team to deliver an exceptional patient experience—even when the day feels hectic.

Key Responsibilities

• Lead and mentor the reception team across a 5-day schedule
• Manage high volumes of calls and face-to-face patient interaction
• Oversee appointment bookings and data entry with precision
• Maintain smooth communication between reception and clinical teams
• Handle administrative duties, paperwork, and incoming documentation
• Coordinate rotas and provide basic HR support
• Uphold a calm, positive environment under pressure

Experience & Skills Required

• Minimum 1 year of NHS experience (essential)
• Proven leadership or team management experience
• Strong organisational and multitasking skills
• Excellent phone and interpersonal etiquette
• Proficiency in clinical IT systems and Microsoft Office

Benefits

• Additional Leave — Extra days off to recharge
• Company Events — A supportive, social atmosphere
• Company Pension — Secure retirement planning
• Cycle to Work — Reduce your carbon footprint
• Free Parking — On-site parking available
• Wellbeing Program — Mental and physical health support
• Sick Pay — Paid time off when needed
• Schedule — Day shift, Monday–Friday

If you're ready to take the lead in a warm and dedicated healthcare setting, apply now and make a real difference to our patient community.