Head Office Dispensing Optician

Zest Business Group; Bury; On-site; GBP 30,000 - 33,000; Full time

Job summary

An established industry player is seeking a qualified Dispensing Optician to enhance their prescription services. This role offers a unique opportunity to leverage your expertise in customer support, product guidance, and process improvement in a modern, innovative environment. Join a team that values exceptional customer experience and fosters professional growth. With a flexible working model, including hybrid options, and generous benefits, this position is ideal for those looking to advance their careers while making a meaningful impact in the optical field. If you are passionate about providing expert advice and improving customer satisfaction, this opportunity is perfect for you.

Benefits

Generous staff discount

Paid professional fees

26 days holidays + Bank Holidays

Reduced weekend hours

Hybrid working options

Qualifications

• GOC registered Dispensing Optician with a clean record.
• Strong communicator with commercial awareness and tech-savvy skills.

Responsibilities

• Provide customer support for prescription-related queries via digital channels.
• Advise customers on suitable products for specific prescription needs.

Skills

Customer Support

Product Guidance

Training & Development

Process Improvement

Content Management

Marketing Support

Commercial Awareness

Communication Skills

Tech-Savvy

Education

GOC Registration

Tools

IT Systems

Job description

Zest Optical are recruiting for a qualified Dispensing Optician to join one of the UK's leading independent online retailer of luxury sunglasses and prescription eyewear.

This is a chance to take the next step in your career, utilising all of the skills you have developed in-store, in a fresh environment with a business that prides itself on innovation and exceptional customer experience.

The Business

• Established for over 20 years with a reputation for excellence
• Over 23,000 5-star reviews on Trustpilot
• Modern head office with an in-house Optical Glazing Lab and distribution facility

The Role

Drive the continued success of the prescription side of the business.This is a diverse position that goes beyond traditional dispensing, offering the opportunity to apply your expertise in a variety of ways:

• Customer Support: Act as the main point of contact via digital communication channels for prescription-related queries.
• Product Guidance: Advise on the most suitable products for customers with specific or complex prescription needs.
• Training & Development: Provide ongoing training to the customer service team to enhance their knowledge and understanding.
• Process Improvement: Develop and refine dispensing procedures to ensure a seamless prescription journey for customers.
• Content Management: Ensure the accuracy of prescription-related content on the website.
• Service Expansion: Assist in expanding the prescription product range and developing new services.
• Marketing Support: Provide expertise for prescription-focused marketing campaigns.

About You

• GOC Registered: With a clean record.
• Commercially Astute: Understand business growth and customer satisfaction.
• Tech-Savvy: Comfortable using IT systems and managing administrative tasks.
• Strong Communicator: Confident in collaborating across teams and providing expert advice.

What's On Offer?

• Salary: £30-33,000 + Bonus.
• Hours: Full-time or part-time (30-37.5 hours per week).
• Reduced Weekends: 1 in 4 Sats (9am-2pm) and can be worked from home.
• Holidays: 26 days + Bank Holidays.
• Professional Fees: Paid.
• Staff Discount: Generous staff discount on products.
• Hybrid Working: Potential for WFH once comfortable in role.

Apply Now

If you're a Dispensing Optician looking to take your career to the next level, we would love to hear from you.

To apply, please submit your CV through the ‘Apply' link below.