Head of Underwriting, Claims & Biometric Transformation

Reinsurance Group of America, Incorporated; Greater London; Hybrid; GBP 180,000 - 260,000; Full time

Benefits offered by this job

Global opportunities

Inclusive culture

Job summary

RGA is seeking a Head of Underwriting & Claims Enterprise Transformation to shape and lead the regional agenda for underwriting, claims, medical and biometric capabilities in EMEA. The role challenges current ways of working, reimagines delivery, and drives innovation for scalable, data-led client solutions across markets.

You will partner with leadership across markets, technology, data and actuarial teams to prioritise opportunities, embed new capabilities and ensure adoption.

Qualifications

• Relevant qualification in insurance, risk, underwriting, claims, technology, business transformation or a related discipline required
• Significant experience within life and health insurance, reinsurance, underwriting, claims or related risk disciplines required
• Proven experience leading large-scale transformation, innovation or digital strategy programmes and delivering technology-enabled business change required
• Experience managing complex stakeholder environments across multiple markets or jurisdictions and influencing senior leadership teams required
• Strong understanding of underwriting and/or claims processes and emerging industry trends required
• Experience leading AI, automation, data analytics or digital underwriting initiatives preferred
• Experience working within a global or regional matrix organisation preferred
• Strategic thinking and innovation mindset required
• Leadership and stakeholder management required
• Translate emerging technologies into practical business solutions required
• Commercial awareness and client focus required
• Communication and presentation skills required
• Programme and change management expertise required
• Analytical, creative and solution-oriented problem solving required
• Balance innovation with governance, risk management and operational practicality required
• Project, programme or change management certification preferred

Responsibilities

• Develop and lead the EMEA underwriting, claims, medical and biometric transformation strategy, aligned to business and enterprise priorities.
• Lead the digitalisation of underwriting and claims capabilities across EMEA, developing scalable solutions that improve customer experience, risk assessment, decision-making and operational efficiency.
• Partner with sub-regions to support adoption and delivery across multiple markets and business segments.
• Leverage technology, advanced analytics, emerging data sources, predictive modelling and strategic partnerships to identify new opportunities, enhance underwriting practices and pioneer innovative reinsurance solutions.
• Lead scalable biometric solutions that strengthen underwriting and claims capabilities across EMEA. Partner with medical, underwriting and claims experts as well as actuaries and data scientists to translate emerging biometric insights into practical client solutions and promote consistent best practice across sub-regions.
• Drive transformation and continuous improvement across people, processes and systems, in alignment with global and regional stakeholders. Leverage AI, data and technology to enable end-to-end processes to improve productivity and deliver efficiency gains.
• Partner with Strategic Execution, enterprise technology, business leaders, vendors and industry players to deliver transformation objectives, identify opportunities and accelerate innovation adoption across markets.
• Collaborate with the regional Underwriting, Claims, Medical & Biometric Risk leadership team and SMEs, to deliver the EMEA strategy and share best practices across markets.
• Represent RGA externally on underwriting and claims innovation, digital transformation and emerging technologies. Share insights with clients and industry stakeholders and support business development through innovative client propositions and value-added solutions.
• Build and lead a high-performing transformation and innovation function, developing regional capability in digital underwriting and claims, automation, analytics and innovation. Foster creativity, continuous improvement and talent development through coaching and mentoring.

Skills

Transformation leadership

Underwriting & claims domain

Stakeholder management

AI & data analytics

Regional/matrix leadership

Strategic thinking

Education

Relevant qualification in insurance, risk, underwriting, claims, technology, or business transformation

Job description

RGA is seeking a Head of Underwriting & Claims Enterprise Transformation to shape and lead the regional agenda for underwriting, claims, medical and biometric capabilities in EMEA. The role challenges current ways of working, reimagines delivery, and drives innovation for scalable, data-led client solutions across markets.

You will partner with leadership across markets, technology, data and actuarial teams to prioritise opportunities, embed new capabilities and ensure adoption.