Head of Trust & Safety

Hopeghospital; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Hopeghospital in Greater London is looking for a Head of Trust & Safety to lead platform integrity, user protection, and risk management. The role entails developing policies for abuse and fraud, overseeing content moderation, and partnering with various teams to enhance safety. The ideal candidate should have strong experience in trust and safety operations, excellent communication skills, and the ability to make data-driven decisions. A salary ranging from £65,000 to £90,000 will be offered based on skills and experience.

Qualifications

• Strong experience in trust and safety operations.
• Deep knowledge of content moderation policy frameworks.
• Excellent risk assessment and crisis management abilities.

Responsibilities

• Lead global trust, safety, and platform integrity operations.
• Develop policies for abuse, fraud, and moderation.
• Manage escalation workflows for critical safety incidents.
• Oversee content moderation quality and enforcement accuracy.
• Partner with legal, compliance, product, engineering teams.

Skills

Trust and safety operations

Content moderation policy frameworks

Risk assessment

Crisis management

Leadership

Communication skills

Stakeholder management

Data-driven decision making

Job description

# Head of Trust & SafetyMarketingLondonMay 6, 202665000 - 90000 / yearFull TimeApplication ends: **October 24, 2028**Apply Now### Job DescriptionHead of Trust & Safety leads platform integrity, user protection, policy enforcement, fraud prevention, content moderation, risk management, regulatory compliance, and safety operations for secure digital communities.### Key Responsibilities* Lead global trust, safety, and platform integrity operations.* Develop policies for abuse, fraud, and moderation.* Manage escalation workflows for critical safety incidents.* Oversee content moderation quality and enforcement accuracy.* Partner with legal, compliance, product, engineering teams.* Analyze risk trends, threats, and user harms.* Build scalable safety processes, tools, and dashboards.* Train teams on policy, ethics, and investigations.### Skill & Experience* Strong experience in trust and safety operations.* Deep knowledge of content moderation policy frameworks.* Excellent risk assessment and crisis management abilities.* Strong leadership, communication, and stakeholder management skills.* Understanding of fraud, abuse, compliance, investigations.* Data-driven decision making and analytical problem-solving skills.**Note**: Salary depends on experience and skills and is paid in local currency.