Head of Treasury & Structured Finance

Inchcape plc.; Milton Keynes; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive distribution company in Milton Keynes is seeking a Group Head of Aftersales Operations to lead the aftersales strategy across global markets. The ideal candidate will have substantial experience in senior aftersales roles, focusing on developing processes that enhance performance and profitability. Responsibilities include creating key performance indicators, guiding markets on aftersales models, and identifying new revenue opportunities. Fluency in English is required, with additional languages as a plus.

Qualifications

• Proven senior experience in aftersales roles, particularly in LCV operations.
• Commercially savvy with deep operational understanding.
• Able to thrive in complex, multidimensional environments.

Responsibilities

• Lead the development of core aftersales KPIs.
• Monitor and drive parts and revenue growth.
• Establish global communities of practice.

Skills

Senior aftersales experience

Expertise in parts and service management

Ability to influence performance

Experience with OEMs

Knowledge of aftersales systems

Fluency in English

Tools

DMS

Service planning platforms

Data analytics tools

Job description

Do you want to lead in a dynamic business that's transforming global automotive distribution? At Inchcape, we're pursuing an exciting strategy to evolve our global business and accelerate our industry towards a low-carbon, sustainable future. Join Inchcape Group HQ, part of Inchcape's global network. You'll be instrumental in executing our bold and exciting strategy, delivering great experiences for our customers, colleagues and partners and powering the performance of a highly collaborative team of diverse and talented colleagues. Our team is seeking Group Head of Aftersales Operations, focused on supporting and elevating global teams across passenger and commercial vehicle segments. This position champions collaboration, enabling markets to share knowledge and pursue excellence together. You'll help define global standards, develop playbooks, and drive process improvements that unlock commercial growth. By fostering best practices and continuous learning, you'll ensure every market can maximize performance and profitability. Join us in shaping a culture where everyone's expertise and ideas contribute to success.

Responsibilities

• Lead the creation of core aftersales KPIs and reporting to track global performance and profitability.
• Monitor market performance, focusing on driving parts, accessories, and LCV/Fleet revenue growth.
• Develop and maintain Aftersales Playbooks, processes, and toolkits to build capability across all markets.
• Establish and lead global communities of practice, fostering collaboration, knowledge sharing, and continuous improvement.
• Provide expert guidance to markets on diverse aftersales models, brand integration, and new OEM launches.
• Support system upgrades, training, and process improvements that align with commercial goals and enhance customer experience.
• Identify and enable new revenue opportunities across parts, services, and digital platforms while improving operational efficiency.
• Stay ahead of technological and commercial trends—such as EVs, remote diagnostics, and AI—to shape future‑ready aftersales strategies.

Qualifications & Skills

• Experienced within a senior aftersales role, including leading LCV operations at a regional or global level.
• Commercially and operationally savvy, with deep expertise in parts, service, and workshop management.
• Skilled at influencing performance without direct line authority, thriving in complex, matrixed, and multinational environments.
• Experienced in shaping aftersales strategy across both mature and developing markets, working with a variety of OEMs—including Chinese and EV‑only brands.
• Adept at creating and scaling toolkits, playbooks, and performance improvement programs that deliver measurable results.
• Highly knowledgeable in aftersales systems and tools, including DMS, service planning platforms, and data analytics.
• Collaborative, pragmatic, and data‑driven, with a talent for engaging and influencing diverse stakeholders.
• Fluent in English, with additional languages seen as an advantage.