Head of Transaction Services

A2Dominion Housing Group Ltd; London; Hybrid; GBP 85,000 - 92,000; Full time

Job summary

An established industry player in the housing sector is seeking a Head of Transaction Services to lead their Finance department. This pivotal role involves managing accounts payable, rent processing, and service charge functions, ensuring compliance and excellence in service delivery. The ideal candidate will be a qualified accountant with extensive experience in housing associations, capable of analyzing data to enhance performance. Join this forward-thinking organization and contribute to their mission of providing high-quality homes for diverse communities. Embrace the opportunity to make a meaningful impact in the lives of customers while enjoying a supportive and inclusive work environment.

Benefits

25 days holiday plus Bank Holidays

Up to 8% contributory pension

Flexible working

Investment in learning and development

Health and lifestyle benefits allowance

Cycle to Work Scheme

Qualifications

• Qualified accountant with significant experience in housing associations.
• Proficient in managing large volumes of transactional data.

Responsibilities

• Oversee accounts payable and service charge functions for the group.
• Ensure compliance with rent setting and service charge regulations.
• Manage annual service charge audits and implement recommendations.

Skills

Financial Analysis

Data Analysis

Service Charge Setting

Rent Setting

Customer Service

Team Management

Education

Qualified Accountant (ACA, ACCA, CIMA)

Tools

Microsoft Excel

Job description

Head of Transaction Services

Location: Ealing - Hybrid working

Salary: £85,000-92,000

Contract: Permanent, Full time, 35 hours per week

About us
We’re a UK housing association committed to a new vision – providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.

Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.

We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.

Role Overview

We are looking for a Head of Transaction Services to join our fantastic Finance department. The head of transactional services will ensure the delivery of an efficient and effective accounts payable, rent processing, rent setting and service charge functions for the group.

Manage the Accounts payable function, Rents setting team, the Income and Service charge team ensuring the policies pertaining to these departments are followed, controls are operated and improved, and that an excellent level of service is provided across the group to all customers whether internal or external.

Key responsibilities:

• Responsible for the annual service charge estimates, actuals, invoices and statements process for all the Group’s residents, leaseholders and commercial customers.
• Responsible for the annual rent increase process, ensuring compliance with legislation, regulation, policy and best practice. Proactively manage the process of rent setting and service charge setting for new and existing customers.
• Ensure that the Rent and Service charge team partner with budget holders and managing agents to provide excellent customer-focused professional service to tenants and leaseholders.
• Partner with the rest of the Group to support effective business processes for the recording, and reporting of rent and service charge information to enable strategic decision making.
• Liaise with the Property team (Development and Technical Repairs Teams) in relation to new build development programmes to ensure that rent and service charges are charged appropriately to residents and leaseholders.
• Manage all rent accounting and service charge functions, including write-offs and allocation of payments.
• Manage the annual service charge internal and external audit processes, ensuring recommendations are implemented. Maintain robust controls and processes to ensure substantial reassurance from the internal auditors.
• Responsible for reconciliations of rent and service charge accounts, ensuring that they are routinely completed on a weekly/monthly basis.
• Manage the accounts payable function, ensuring purchase order compliance is maintained by the business.
• Manage the accounts payable function to ensure that invoices are paid on time by ensuring the business processes are robust and fit for purpose to enable fast payment of invoices as they move through the accounts payable system.
• Manage the financial control environment to ensure the accounts payable purchase to pay software is maintained in accordance with the latest delegated authority limits.
• Ensure compliance with all regulatory matters related to 3rd party payments, rent setting and service charge setting.

More about you

• Qualified accountant – ACA, ACCA, CIMA or similar.
• Previous significant experience in a senior role for a housing association working with rent and service charge setting.
• Demonstrable finance experience within a multi-company environment working with large volumes of transactional data.
• Comfortable analysing and assessing data to draw insights, assess performance and identify required interventions.
• Significant experience of service delivery to non-finance personnel at a senior level.
• Excellent knowledge of Microsoft Excel.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
• Up to 8% contributory pension.
• Flexible working.
• Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: [e-mail]

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

• actively look to attract and recruit disabled people.
• provide a fully inclusive and accessible recruitment process.
• offer an interview to disabled applicants who meet the minimum criteria for the job.
• be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job.
• make reasonable adjustments as required.

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [e-mail].

A2Dominion is proud to be a family-friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong.

Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.